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Original topic:

Unable to update to andorid 10 s9+

(Topic created on: 07-07-2020 06:31 AM)
Igi2
Apprentice
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Galaxy S9 Series

Hi, everyone. I have  s9+ UK version and for some strange reason, I can't update to android 10 or receive a prompt to update. I tried the factory reset no avail. 

 

 

 

software versionsoftware versionsamsung switchsamsung switch

 

 

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20 REPLIES 20
irfanmirza
Journeyman
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Galaxy S9 Series

b5woje.pngPM.jpeg

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irfanmirza
Journeyman
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Galaxy S9 Series

https://www.sammobile.com/samsung/galaxy-s9-plus/firmware/SM-G965U/USC/download/G965USQS7DTE1/342664/  i found this on the internet, is it correct version? 

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CHMultimedia
Navigator
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Galaxy S9 Series

Yep but the download speeds will be extremely slow. I'll upload it for you.

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CHMultimedia
Appareils principaux - Main Devices: Note20 Ultra 5G/Tab S6/Galaxy Watch 3 45mm
Autres - Others: S20 FE 5G/Note9/S9/S7/A71/A51/A70/A50/A5 (2017)/Tab S5e/Tab A 8.4 LTE/Fit/Fit e
irfanmirza
Journeyman
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Galaxy S9 Series

Will this firmware remove all my apps and data? or this will only update the software and all my setting and everything remain unchanged? 

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CHMultimedia
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Galaxy S9 Series

As this is the same Multi-CSC, your data should not be affected. But, stuff happens sometimes and a backup is always a good thing.

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CHMultimedia
Appareils principaux - Main Devices: Note20 Ultra 5G/Tab S6/Galaxy Watch 3 45mm
Autres - Others: S20 FE 5G/Note9/S9/S7/A71/A51/A70/A50/A5 (2017)/Tab S5e/Tab A 8.4 LTE/Fit/Fit e
irfanmirza
Journeyman
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Galaxy S9 Series

Thank you very much for your help. 

 

Since the phone is out of its original region if I factory reset and then select as its original region in-country and use the VPN of the same country will then it update the software? Or Samsung knows where is the phone is with some country-code unlocked etc? 

 

I really dislike the way Samsung treating its users, I never had such issue in iPhones. Wherever you buy it and wherever you use it, you will get all the latest updates same time. 

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CHMultimedia
Navigator
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Galaxy S9 Series

The original vendor of the device is forever printed in your device. As you can see, your SW Provider Version is XAA/XAA/VZW. VZW means Verizon USA.

 

Anyway, here's the firmware for your SM-G965U. Follow the same instructions I've given to the OP, but using this firmware.

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CHMultimedia
Appareils principaux - Main Devices: Note20 Ultra 5G/Tab S6/Galaxy Watch 3 45mm
Autres - Others: S20 FE 5G/Note9/S9/S7/A71/A51/A70/A50/A5 (2017)/Tab S5e/Tab A 8.4 LTE/Fit/Fit e
Kesric
Apprentice
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Galaxy S9 Series

Hi I'm facing the same problem. I cannot update my phone with same code xaa/xaa/zwm

Would like to know the instructions to follow to be able to update it to the latest firmware.....thanks 

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CHMultimedia
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Galaxy S9 Series

Hi. Please launch your own thread with your model number and I'd be glad to assist you.

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CHMultimedia
Appareils principaux - Main Devices: Note20 Ultra 5G/Tab S6/Galaxy Watch 3 45mm
Autres - Others: S20 FE 5G/Note9/S9/S7/A71/A51/A70/A50/A5 (2017)/Tab S5e/Tab A 8.4 LTE/Fit/Fit e
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marcospointis
Apprentice
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Galaxy S9 Series

Hi, CHMultimedia. I have the same issue. I'm stuck at Oreo and can't update my S9+. I'm trying to flash but can't find the correct firmware for my region, which is XAA (USA Unlocked). Maybe you could help me, please?

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