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Original topic:

Unable to launch Samsung Members app

(Topic created on: 25/11/18 16:59)
rew82
Apprentice
Options
Galaxy S9 Series

I have an issue with Samsung Members app. I recently got a Galaxy S9. When I start the Members app I press 'Next' on the initial set up. I am then greeted with the message:

 

'Your service country may change along with related content in the Samsung Members app. This will overwrite previous information'.

 

After tapping OK I then get the error message:

 

'Server response error

Server error. Try again later. Status : 400 Error : 4047 Message : Samsung Members Authentication is required'

 

I have tried to launch the app when connected to wifi and 4G but get the same error. I have tried clearing Cache and Data and even uninstalling and reinstalling the app but I can not get it to work.

Any help would be greatly appreciated.

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15 REPLIES 15
ChrisM
Moderator
Moderator
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Galaxy S9 Series

Hi @rew82.

 

Are you still having this problem when logging in to the Samsung Members app?

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rew82
Apprentice
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Galaxy S9 Series

Yes, still not able to launch the app, I've also tried removing my Samsung account from the phone and trying to launch the app. Weirdly it says that the app is not avaliable in my country, I live in the UK!?

 

My wife also got an S9 at the same time as me and hers doesn't launch either, same error that I get. Not sure what's going on.

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ChrisM
Moderator
Moderator
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Galaxy S9 Series

Where did you buy the phones, @rew82?

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rew82
Apprentice
Options
Galaxy S9 Series

Direct from Samsung

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Solution
CarlH
Moderator
Moderator
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Galaxy S9 Series

Have you tried a Soft Reset, @rew82? This doesn't delete anythign from your phone, it fixes any minor isues that may be occurring. To do this, hold the 'Power' button and the 'Volume Down' button, both together for ten sedconds and your phone will restart. Let me know if this fixes the issue. 

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rew82
Apprentice
Options
Galaxy S9 Series
This worked for me @CarlH
Thank you
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MichaelS2
Observer
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Galaxy S9 Series

it doesnt work for me i restarted my s10+ and it still says not availible in my country and i live in the uk

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Mack1
First Poster
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Galaxy S9 Series

I am having the same problem trying to use samsung members since upgrading to an S10+ in the UK. Has anyone one found a solution for this yet? Sumsung members is supported in UK and worked on my previous galaxy phone.

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Kareem
New Member
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Galaxy S9 Series

This is exactly what is happening to me, I even factory reset my phone, nothing, galaxy s10 plus  

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