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Original topic:

Unable to launch Samsung Members app

(Topic created on: 25/04/20 17:26)
rew82
Apprentice
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Galaxy S9 Series

I have an issue with Samsung Members app. I recently got a Galaxy S9. When I start the Members app I press 'Next' on the initial set up. I am then greeted with the message:

 

'Your service country may change along with related content in the Samsung Members app. This will overwrite previous information'.

 

After tapping OK I then get the error message:

 

'Server response error

Server error. Try again later. Status : 400 Error : 4047 Message : Samsung Members Authentication is required'

 

I have tried to launch the app when connected to wifi and 4G but get the same error. I have tried clearing Cache and Data and even uninstalling and reinstalling the app but I can not get it to work.

Any help would be greatly appreciated.

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15 REPLIES 15
Malmond
First Poster
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Galaxy S9 Series

I'm having same issue I'm in the UK factory reset Samsung flashed my phone and still wont work

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Bullfrog12
Observer
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Galaxy S9 Series

Sorry guys, i replied individually to everyone not realising it appeared at the bottom. i cant seem to delete them.

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Bullfrog12
Observer
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Galaxy S9 Series

:face-with-rolling-eyes:

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Bullfrog12
Observer
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Galaxy S9 Series

I emailed galaxycare@samsung.com to report this issue on my S10. They will ask for a screen shot of the error message and your software information along with the model number/ It took a few days of emails but it is sorted now. they will reconfigure your software

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Bullfrog12
Observer
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Galaxy S9 Series

:smiling-face-with-sunglasses:

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akamabsah
First Poster
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Galaxy S9 Series

I tried this but it doesn't work. I own a Galaxy A70 (2019). 

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