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Original topic:

Trouble hearing calls

(Topic created on: 19-03-2022 11:32 AM)
AJLOAL
First Poster
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Galaxy S9 Series
I'm having trouble hearing people on phone calls, they keep breaking up. The network is fine as other phones in the house work perfectly.
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1 REPLY 1
Beth_S
Moderator
Moderator
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Galaxy S9 Series

Hi @AJLOAL

Try testing the receiver by going to the phone dialler > enter *#0283# > Select RCV Packet Loopback ON (it may appear as either Start : RCV_1stMic or RCV_DualMic on some devices).

Say a few words as if you were on a call. If you hear your own voice, it's working correctly.

Also, make sure your software is up to date by going to Settings > Software update > Download and install. 

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