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Original topic:

THE BIG BANG - samsung support

(Topic created on: 03-07-2018 08:53 AM)
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Anonymous User
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Well, the problems will countinue... You need to re evaluate all complaints from the beginning.

 

The main problem is not Galaxy S9. The main problem is that when user create a request/report for a problem you take his rights and not give access to close the ticket for your self. Samsung emloyers close the ticket/delete user complains and evrething is OK. No! The problem countinue to remain. User need to test updates for himself only and after that only user need to have access to close the ticket.

 

ONLY USER MUST HAVE ACCESS TO CLOSE PERSONAL TICKETS RELATED WITH THE BUGS. 90% OF SAMSUNG EMPLOYERS CLOSE THE TICKET WITHOUT RESOLVING ANY ISSUES.

 

YOU NEED TO SEE REAL STATISTICS!!! THEN YOU WILL UNDESTEND SOMETHING VERY IMPORTANT - THE PROBLEM IS NOT IN GALAXY S9. DROP CALL OR CALL SOUND/MIC PROBLEM IS A BUG FROM SAMSUNG GLAXY S4. THIS IS A VERY OLD BUG.

 

Start evrething from the begging!!!

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