08-04-2020 12:54 PM in
I had 28gb of videos and photos, and kept getting an error message that I was running out of space (64gb capacity). So I plugged my phone in to the laptop and moved the stuff over. I checked my phone afterwards and all photos and videos had gone successfully. I also emptied my recycle bin.
I am still getting the error message for space, but when I checked the storage it only showed a few mb of photos that were all new since the transfer, so it made no sense why it was still showing the error message. I clicked on 'advanced' and it took me to a greater breakdown of the storage, and on that page is said there was still 28gb of photos and videos, even though they are not in my gallery or recycle bin because those are still only new images. I clicked on the 'photos & videos' tab and it asked if I wanted to open in gallery or via google photos. I selected google photos as I knew the gallery was empty, and all the old stuff is still on google photos.
Now I thought that google photos was a virtual back up for my pictures and videos, but is it actually taking up the space in my storage? If not, I have no idea what is going on and really would like to avoid a factory reset
Solved! Go to Solution.
08-04-2020 01:00 PM in
Welcome to the Community!
08-04-2020 03:00 PM in
It's sorted! I cleared the cache on the camera app, which moved the 28gb to my 'data' or 'other' section in 'my files' app. I still couldn't get in to it, so I downloaded Ccleaner app and managed to uninstall the my file app, and the bogus data went with it! Luckily I still have my files working... very odd but at least it is now sorted!
30-05-2020 05:10 PM in