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Original topic:

Smart view only audio no video

(Topic created on: 06/10/20 22:57)
Stéph1
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Galaxy S9 Series

I own a samsung galaxy s9+ phone. I have used smart view (screen sharing) with an LG tv that I have with no issues. 

 

Now I bought a QLED SAMSUNG 55 Q80T UHD 4K SMART and can't use smart view to share the screen from my phone. Audio is OK, but no video, just a black screen. I've tried different screen ratios and disabling multiview but nothing works. 

 

Please help!! I'm stuck watching tennis on ny phone and thinking about selling my new tv. 

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7 REPLIES 7
pete007
Helping Hand
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Galaxy S9 Series
do you have DeX installed on your phone ? As I found out earlier today my S10 works well with the Samsung TV I have.
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Stéph1
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Galaxy S9 Series

No, i just tried installint it but the only source i found (uptown) doesn't work... i cant install it (it just says "installation was not finished"). Can you givw me a source? Thanks

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CrazyFruits
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Galaxy S9 Series
Do you have the TV set up to your network with Smart Things?
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Stéph1
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Galaxy S9 Series

I was using smart things, but it didnt work through it either (screen mirroring). Then I uninstalled it. I will try installing it again, thanks :smiling-face: 

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Stéph1
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Galaxy S9 Series

With smart things didnt work either, it also uses smart view and i get the same (just a black screen with audio). =/ help is appreciated

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CrazyFruits
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Galaxy S9 Series
*****, I hope you get it sorted!
I'm struggling trying to get my Samsung Soundbar talking to my phone. I've given up!
This technology marvel we live in can be very stressful sometimes! 🥺
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MirrorNotMovie
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Galaxy S9 Series

My s10 plus the same....

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