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Original topic:

Smart lock not working!

(Topic created on: 04-08-2018 09:56 AM)
fredphoesh
Navigator
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Galaxy S9 Series

Please fix this samsung. It is PATHETIC  

I have to unlock my phone constantly when I'm home. I've set many safe locations where my phone should be unlocked, yet this rubbish feature doesn't work. 

I've reset cache, data, cleared all safe spots, started again, nothing doing. Useless .. 

REALLY ANNOYING!  

95 REPLIES 95
fredphoesh
Navigator
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Galaxy S9 Series

This is not a small thing. I work from home, it's extremely annoying.

 

I've had the same issue on my previous note phone, so no, it's not a rare issue  

Biker74
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Galaxy S9 Series

You should do an error report for Samsung. Or as mentioned, take it to a Samsung Experience Store, if you have one.

 

 

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Fonzie2107
First Poster
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Galaxy S9 Series

Having the same issue here with my S9+.

My girlfriend also has the issue on her S9.

Biker74
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Galaxy S9 Series

Weird. Maybe it's regional or a bad batch.

 

I'm the UK and works fine.

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Biker74
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Galaxy S9 Series

Oh, there was an update the other day. August security update amongst improvements (not listed)

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Hallcs
Apprentice
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Galaxy S9 Series

If you uninstall samsung pay app from your phone, smart lock will work after reboot. Samsung pay seems to disable smart lock for added security. If you use samsung pay you will have to live with the intermitten problems with smart lock. It's only pay app you need to uninstall.

fredphoesh
Navigator
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Galaxy S9 Series

Hello,

I don't have Samsung Pay installed, and my Smart Lock does not work, AND I have just received it back from Samsung repairs... they have not fixed it at all, same problem, just wasted my time. I will send it in again. I have a spare phone, I will keep sending it until they fix the problem...

 

PATHETIC SAMSUNG!!!

fredphoesh
Navigator
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Galaxy S9 Series

I have sent it in to Samsung to repair, got it back this afternoon, just restored my apps and Smart Lock is still not working.

hroubaix
First Poster
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Galaxy S9 Series

Hi,

I've managed to resolve the problem on my S8. It ended up being that I had more that one device using my Google account, and all of them updated the location. I'm sharing this link. Hopefully it can help someone else as it helped me.

 

https://android.gadgethacks.com/how-to/10-troubleshooting-steps-fix-smart-lock-trusted-places-any-an...

 

Regards,

 

o2cui2i
Explorer
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Galaxy S9 Series
This worked for me 😀