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Original topic:

Smart call keeps stopping

(Topic created on: 19/11/20 14:44)
Robbi24
Apprentice
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Galaxy S9 Series
For the last few days (after the last update) I keep getting a pop up whist trying to use my phone as a phone!!! I have restarted, checked for updates but still happening all the time. 
I also get a pop up for no surrport for nfc and keeps happening randomly whilst in apps or on calls. 
10 REPLIES 10
AndrewL
Moderator
Moderator
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Galaxy S9 Series

@Robbi24: Sorry to hear that you're experiencing this issue. Can you try heading to Settings > Apps > Tap the 3 dots in the top right > Show System Apps > Scroll down to Smart Call, and select it > Storage > Clear Cache, then restart the phone to see if this helps? For the NFC issue, do you have the NFC and Payment option active on your phone (Settings > Connections > NFC and Payment)? If so, try disabling this feature to see if the error messages persist, or tap the 3 dots in the top right > Default NFC Method > Auto Select. Let me know how you get on. 


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Robbi24
Apprentice
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Galaxy S9 Series
non of the above helped. but it is now sorted as samsung sent a new update to fix the issue.
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AndrewL
Moderator
Moderator
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Galaxy S9 Series

@Robbi24: That's great to hear. I hope everything is running smoothly for you now, however if you encounter any further issues then please don't hesitate to reach out. 


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EdinburghGirl
Apprentice
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Galaxy S9 Series
hey how did they send the update to fix the issue as im still having the same and none of the above changes anything either. did you have to call them directly?
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Robbi24
Apprentice
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Galaxy S9 Series
I did it though the e chat but the person dealing with me didn't do it. I think it was just coincidence that it came though whist on the chat. but give it a go just in case. they are open 8am to 8pm every day
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Madrid19
First Poster
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Galaxy S9 Series
Had same problem with smart call Followed instructions and still has the problem 😩
Masterclatt
First Poster
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Galaxy S9 Series

This is seriously a Samsung pandemic!!!!

Samsung fix this problem and stop hiding behind your stupid messaging portal!!!! Grrrrrr

weet
First Poster
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Galaxy S9 Series
this is really starting ***** me off won't let me make calls
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weet
First Poster
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Galaxy S9 Series
I don't even have an app called smart call for goodness sakes
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