Smart Call App Failure

[golfgame]

I recently received the latest Samsung update on 11/2.  Since then the Smart Call App is failing.  Each time I select a call to block I get this prompt.  I am unable to add the desired call to the blocked list.   How can I resolve this issue?  The Smart Call App is V11.5.00.4 I believe.  I have Android 10 and One UI version 2.5

Selecting App Info takes me here. When I go into App this App is not on the list.

[mudymo]

I have tried every thing is still not working. its really upsetting.

[Members_o4JMwVA]

Galaxy S9+ .. Same error ... Solved with :

- clearing cache

- cleaning database

- forcing application stop

- restarting phone

Hope it helps

[Tophies]

Check the permissions of Smart Call and they are allowed to see contacts and telephone - along with clearing cache and data - since doing this I have had no issue with smartcall. I really suggest trying this as members are still saying they have issues and perhaps not trying suggestions in this and other posts

[FraserJ]

same problem here.. UK Note 9...@Samsung... please issue update on when a fix will be released. Thanks.

[Acecat]

I am experiencing same problems can someone from Samsung please suggest what we can do about this. its very frustrating that everytime you make a call this pops up.

[Tophies]

See my post below, smartcall app permissions then allow to see contacts and telephone

[Larryk64]

I needed to clear both cache and data. Just clearing the cache didn't work.

[rolandolsson]

I have a Galaxy note 9. When I cleared the cache AND the data it started to work OK again

[serialk]

I also had same issue with s9+,
resolved the issue by clearing data & cache.then permanently deleting the app I've had no more annoying issues since

[Trebor706]

Go to Settings/Apps/3-dot menu/"show system apps", then search for Smart Call. Delete cache, and data.

Hope this helps, but I did read a user ready said issue came back. Hasn't for me yet, though.