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Original topic:

Show caller information - NOT working

(Topic created on: 05-12-2019 05:23 AM)
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rosak
First Poster
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Hi,

one of the most useful function of Samsung phones for me was always ability to see if someone who calls me have called or txtd me before. A few years ago these phones stopped displaying SMS messages in latest caller information, now it doesn't work at all.

 

2019-12-04 13.53.49.jpg

 

As you can see the option is enabled but when I call from my other number I don't see any history:

 

2019-12-04 13.54.06.jpg

 

Any help appreciated.

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1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
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This is also network driven @rosak  so it might be an idea to also speak with your mobile networks customer services too.

 

As a process of elimination can you try your sim card in another phone and then see what happens.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "