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Original topic:

SD CARD ERROR ON S9+

(Topic created on: 26/06/18 23:50)
Gav4b
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Galaxy S9 Series

Is any one else having SD card error on the S9 or S9+ I have a 128gb sandisk and 128gb Samsung and both I have the same issue it starts happening when I used the camera I get a message saying it detected an SD card and is now using it for storage or something along they lines now I have a rewrite issue it goes away if I restart my phone but it cames back again sometime laterScreenshot_20180317-072318_Facebook.jpg

 

Screenshot_20180316-110714_Camera.jpg

 

400 REPLIES 400
fjblair
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Galaxy S9 Series

Me too. The card works fine but the message will not go away. I have tried everything mentioned in the thread. Come on Samsung! 

derobr_75
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Galaxy S9 Series
Also, when taking pics, they save to sd card as default, when I'd finished and went to view them, they were all corrupt and unviewable so I've now lost some important pictures, changed default memory to internal and see what happens..
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derobr_75
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Galaxy S9 Series
Had the latest phone/firmware update today, anybody know what it was? A fix to this issue maybe?
Come on Samsung, help us out!!!!
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derobr_75
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Galaxy S9 Series
Sorry, software not firmware update..
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Schrempa
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Galaxy S9 Series

Any updates on this issue?  Just got a brand new S9 and started seeing the issue immediately.

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fjblair
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Galaxy S9 Series

Crickets from Samsung. I'm going to need new phone if this issue isn't addressed soon.

Zteben
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Galaxy S9 Series

Well add me to the list. Just got the phone last night. Has anyone taken their phone in for service??? I would but am traveling soon. Would've just kept my S8 if I known this or went with a non Samsung phone...

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TenaB
Apprentice
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Galaxy S9 Series

Early in this thread, I think some have taken their phone in and/or got it replaced, but the issue returns. It's the phone unfortunately ☹ This is too widespread for Samsung to just keep ignoring this issue & telling us to replace our cards.

Zteben
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Galaxy S9 Series

Think I have 14 days to take it back. Trading this in for something else. I would've kept my S8+ but just like all my Samsung phones, charger port craps out in a few months. Dont wanna deal with this many issues for a phone at this price. 

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Sam-nein
Explorer
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Galaxy S9 Series

I went to a big box store and asked a Samsung team member to help me with the SD error.  He took a look at my phone and said when I got the new firmware update the problem would probably be fixed.  I asked him why I didn't have the latest firmware.  He told me that the unlocked versions do not get a firmware update until they are finished testing. They must be slow because I have had this phone for quite some time.  If I had read all this bad publicity that Samsung is getting on the S9 plus I would have kept my S7 edge.  It was a good phone!

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Dogue999
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Galaxy S9 Series

Is anyone from SAMSUNG actually viewing and replying or updating on this issue. Just upgraded from S7 edge > S9+ and having the same issues as many others. Given the first post I see on this is from March, what the * are SAMSUNG doing about it?

derobr_75
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Galaxy S9 Series
You'd think so wouldn't you...
Yet to see any acknowledgement from them, a brand new "flagship" phone that cannot read or write to an sd card!! Maybe the millions sold outweigh the few hundred (guessing!) that are having issues with this. 😡😤
COME ON SAMSUNG.... REALLY!!!
Sam-nein
Explorer
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Galaxy S9 Series

I got a firmware up two days ago and thought that might fix my SD error problem, but it did not.  Today I could not even take a picture until I turned my phone off and back on.  I have been dealing with this problem since I traded my S7 edge in for the S9 Plus in March of 2018.  This does not make me want an S10!

fjblair
Apprentice
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Galaxy S9 Series

This is becoming absurd. My wife's phone has the same issue. It's the worst experience I have ever had with a Samsung.

Dogue999
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Galaxy S9 Series

I have probably like many others logged an issue with Samsung....let's see in 48hrs if they respond and with what........

derobr_75
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Galaxy S9 Series
Waiting for them to respond!!
Obviously not that important yet,
derobr_75
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Galaxy S9 Series

Getting a 'little' annoying now .... 

Thought they might have picked up on this by now!!! 

SAMSUNG.... WHERE ARE YOU?? 

Dogue999
Apprentice
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Galaxy S9 Series

so.................[takes a deep breath]....here is the reply I received

 

I hope you are doing well today. I understand that you keep getting an error message about your SD card on using it in your Galaxy S9 plus. Please don't worry, I'd like to get this resolved for you.

 

We are sorry for this inconvenience. This notification of SD card is new feature to pre-notify SD card malfunction on S9/S9+ as SD card has a limited life span. The repeated SD card error can cause the sluggish response of device and the user data loss. Due to this Samsung has applied to new notification concept regarding SD card error in advance. If the notification has continuously appeared, Samsung recommendthat you format it after data backup or replace it with another SD card.

 

Thank you for your patience and understanding. Should you have any further concerns with any of your Samsung products, please don't hesitate to reach us again, we'll be more than happy to assist you.

 

...not sure of peoples opinion on this answer, but from other comments I've read, it seems even doing this, the issues keep happening......sounds like a 'fob off' to me.....I will investigate further.

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Romani
Explorer
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Galaxy S9 Series

@Dogue999Don't waste your time investigating. I have reproduced the issue multiple times with their own Samsung SD cards in their service centre with reps from offshore onsite. I gave them the logs they needed, even allowed them to send the phone off permanently as an affected unit so they can identify root cause and rectify. There has been no further feedback since. Mind you, I have never had data corruption or sd card failures, just an annoying intermittent message from the camera reminding me an sd card was detected even though it's been there all along. I have worked around this by defaulting the storage to internal instead. Wouldn't surprise me if there is a class action or recall in relation to this eventually. Brings back memories of the Note 7 saga. Very poor response from their rep. Once again, completely untrained and oblivious to a thread like this.

 wrote:

so.................[takes a deep breath]....here is the reply I received

 

I hope you are doing well today. I understand that you keep getting an error message about your SD card on using it in your Galaxy S9 plus. Please don't worry, I'd like to get this resolved for you.

 

We are sorry for this inconvenience. This notification of SD card is new feature to pre-notify SD card malfunction on S9/S9+ as SD card has a limited life span. The repeated SD card error can cause the sluggish response of device and the user data loss. Due to this Samsung has applied to new notification concept regarding SD card error in advance. If the notification has continuously appeared, Samsung recommendthat you format it after data backup or replace it with another SD card.

 

Thank you for your patience and understanding. Should you have any further concerns with any of your Samsung products, please don't hesitate to reach us again, we'll be more than happy to assist you.

 

...not sure of peoples opinion on this answer, but from other comments I've read, it seems even doing this, the issues keep happening......sounds like a 'fob off' to me.....I will investigate further.


Dogue999
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Galaxy S9 Series

I hear you!......they probably hope eveyone leaves it....I'm sure I'll be one of them soon...but we keep pushing!

 

My reply back:-

 

Sorry, but I don't agree with your explanation. The SD card I have is 2 years old and manufactured by Sandisc. Given the average life span of a SD card under 'normal' use is 10 years, I don't believe this is a pre-notification of malfunction.
 
A very quick search online and within the Samsung community, also highlights many others with the same issues, that have replaced or reformatted a SD card and the error persists.
 
 
Also, there seems to be contradicting messages coming from Samsung about this issue.
 
You say, "it's the SD card" others within Samsung say they are 'aware' of an issue and possibly in the next update this gets fixed - Which is it?
 
I can still use the phone and SD card, but when I get a notification every hour about SD card issues, it becomes annoying, especially as I don't want to turn of the system UI notifications in case any actual issues occur.
 
 I would just like to know what Samsung are doing about this and the timescales. It's not a SD hardware issue.
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Romani
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Galaxy S9 Series

@Dogue999Perfect response however I suspect it will fall on dead ears...at least until some big media channels like Android Authority or CNET etc start talking about it as a generic fault that has remained unrectified. Shame on Samsung not doing much about it. They've had plenty of time to investigate given how long this thread has been going for, made even more disappointing by the fact I know for a fact they have the logs and faulty devices and they know it has nothing to do with the sd cards. 

 wrote:

I hear you!......they probably hope eveyone leaves it....I'm sure I'll be one of them soon...but we keep pushing!

 

My reply back:-

 

Sorry, but I don't agree with your explanation. The SD card I have is 2 years old and manufactured by Sandisc. Given the average life span of a SD card under 'normal' use is 10 years, I don't believe this is a pre-notification of malfunction.
 
A very quick search online and within the Samsung community, also highlights many others with the same issues, that have replaced or reformatted a SD card and the error persists.
 
 
Also, there seems to be contradicting messages coming from Samsung about this issue.
 
You say, "it's the SD card" others within Samsung say they are 'aware' of an issue and possibly in the next update this gets fixed - Which is it?
 
I can still use the phone and SD card, but when I get a notification every hour about SD card issues, it becomes annoying, especially as I don't want to turn of the system UI notifications in case any actual issues occur.
 
 I would just like to know what Samsung are doing about this and the timescales. It's not a SD hardware issue.