Hi all! 
We have a dedicated, personalised service for our UK and Ireland S9|S9+; Note9; Tab S4 and Galaxy Watch users:
I spent a bit of time with the Samsung Stars team to find out more about them and what they do.
I sat in with Stars team member Dan whilst he was on a call with a first-time Samsung caller who was experiencing an issue with her S9. Dan took her through key troubleshooting steps; remotely accessed her phone to quickly back up her photos, texts and WhatsApp stuff, and updated her phone's software; advised and set up a courier collection for her phone when all troubleshooting had been exhausted; and offered to give her a follow-up call when she’d got her phone back from the Service Centre to see how it’d all gone.
Throughout, he made her (and me!) laugh with his wit and sparkling personality.
Dan’s just one of our amazing Samsung Stars.
What they offer:
- A personalised service from the outset: they’ll really want to get to know you and your experiences with Samsung.
- Expert knowledge and advice on all things S9|S9+; Note9; Tab S4 and Galaxy Watch.
- Remote Management: our team can use an app to remotely access your phone, where they can give you expert live demos of the phone’s features; quickly backup your data so you don’t lose those precious memories you've got on it; or troubleshoot your phone right in front of you.
- Offer a call back at a later time convenient to you to see how you’re getting on – and to tell you about features and new apps that they know you’d be interested in.
You can reach the Stars team on 0330 726 9000 (UK) or 01 903 6099 (Ireland), Monday-Sunday 8am to 10pm.
So give Dan or any of our other super Samsung Stars a call. They’re shining brightly for you!
We don't have any news on this just yet, @Anonymous User. Keep an eye on our website and Social Pages in your region.
There is only problem; that all the techs I have spoken to cannot roll back the operating system to Oreo. THE CUSTOMER IS STUCK WITH THIS ELEMENTARY PLAY PHONE WHICH HAS HAD COMPONENTS REMOVED AND CHANGED.
