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Original topic:

Samsung S9 Plus not updating OS

(Topic created on: 07-08-2020 07:58 PM)
skoobaskunk
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Galaxy S9 Series

Looking for a little assistance please.

 

I live in the UK and own Samsung S9 Plus (SM-G965F) however this phone is not receiving OTA updates (OS still stuck at Android 8.0) and when connected to Smart Switch the application tells me that the software is up to date.

 

The phones CSC is G965FOXM2BRG8, which I am led to believe is a Multi-CSC firmware and not sure if this is the root cause of the issue and if this somehow needs to be changed to a UK specific CSC so that OTA updates can commence normally?  I'd prefer to receive stock updates as there a number of different tutorials out there that can be a tad contradictory, plus I'd prefer not to brick my phone 😉

 

Thanks

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1 Solution


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NoteGuyIreland
Voyager
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Galaxy S9 Series
Have you tried updating with either no sim or a different sim in the phone?

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7 REPLIES 7
Solution
NoteGuyIreland
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Galaxy S9 Series
Have you tried updating with either no sim or a different sim in the phone?

View solution in context

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skoobaskunk
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Galaxy S9 Series

Thanks for the response @NoteGuyIreland.

 

Do you mean popping the SIM and then trying the update over WiFi or via Smart Sync?

 

BTW hit the solved button in error 🤦‍♂️

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leeus111
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Galaxy S9 Series

Hello all,

 

my wife's phone hasn't updated once since she bought it a year ago. It is saying the latest software is installed, but hasn't updated since Sept 2018. We have tried a few things already to fix it, including:

 

 

We have also discovered something unusual in that she thought she had a 64GB internal memory, bought from Amazon UK, but in actual fact has 256GB! The model number is saying G960F, which apparently doesn't even come in 256GB!

 

As well as this, her CSC is showing BTU/BTU/TEL, which I have read as Australia. I myself have a Galaxy S9, and mine shows BTU/BTU/BTU. Because of the memory discrepancy, we are wondering whether the phone was actually a refurbished model rather than new, as it should have been?

 

Neither of us are techy people and most of what I have discovered so far has come from reading online. If anyone has any other bright ideas we would really appreciate it. The phone is only a year old and we would rather fix it than sell it!

 

Many thanks,

 

Leeus 111

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r1cky13
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Galaxy S9 Series
Well I had that phone it is from the model number a s9 and theses are the actual specs for that phone but the sm g 960u was a 256.GB phone as its says here on GSM.arenaScreenshot_20201029-214447_Samsung Internet Beta.jpgScreenshot_20201029-214434_Samsung Internet Beta.jpg
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r1cky13
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Galaxy S9 Series
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r1cky13
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Galaxy S9 Series
and most of the s9 range was 64gb so you got a deal if its a 256gb phone pal .and the answer to your problem maybe as easy as reseting the phone and deleting the cache and trying again from fresh if that sorts it if not try a phone shop as you seem to have covered most of what id normally tell someone to do or suggest with that issue
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abhiNalways
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Galaxy S9 Series

I have a similar issue. I havent been able to udpate my S9 Plus in netherlands since  January 2020. Basically I am still on Android 9 / One UI 1.0. 

When I try to update it says that my software is upto date.

Any solutions?

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