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Original topic:

Samsung S9 Plus Not Receiving Updates

(Topic created on: 05-08-2020 11:12 PM)
VisualEric
First Poster
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Galaxy S9 Series

I recently saw people getting the new update for One UI and thought I should update my phone when I realized I haven't been given an up since December of 2019. I did everything that was recommended online such as Clearing my phone catche, Factory Resetting and connecting it to my PC and still can't find a way to update it...

2 REPLIES 2
Addysmithta
First Poster
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Galaxy S9 Series
Head into settings, scroll to the bottom there should be a section for software update. Click in there and you shiuld recieve an update
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BandOfBrothers
Samsung Maker ★★
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Galaxy S9 Series

Hi @VisualEric 

 

Please give the Samsung Smartswitch option a try via a computer.

 

If the phone was originally supplied by a Network then in the Uk where I am updates can be slower as the Network's want to test out the software before allowing Samsung to release it.

 

In your Samsung Members App there is a section that shows the release schedule for Samsung Phone models that have been supplied directly by Samsung.

 

If a phone has been imported from another country to use in another then updates can be occasionally slower to be received.

 

A Samsung Experience Store or Samsung Service Centre can check what's the latest software available for your phone.

 

I wish you all the best with this situation. 

 

🌈 Stay Safe & Stay Alert.  🌈 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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