06-05-2020 03:14 PM in
Hello Samsung Community,
I own the Samsung Galaxy S9 Plus Exynos Version, and I have owned this for about over a year now.
Recently I experienced some problem on my phone. The problem is that the DO NOT DISTURB feature keeps turning on by itself, and then my phone just freezes out onto the AOD display and when I try to re-enter onto my phone through fingerprint or pin, it goes back and freezes onto the aod display. The brightness automatically goes all the way down and its really dark.
From here, the only way to reaccess my phone is to do a force reset by holding the power button and volume down.
Any suggestions? Thanks
07-05-2020 02:51 PM in
I always do a factory reset after a big update like going onto android 9 then onto 10. I find don't get any problems with that.
I think sometimes little bits of data get left behind and mess things up but a factory reset is like a fresh install.
07-05-2020 03:01 PM in
Hi thanks for fhe reply
Do you reccomend i should factory reset?
I would, just be sure to back up anything you want to keep, pictures, export contacts etc. I use an SD card or hook up to the pc myself but there's also sansung cloud and that.
05-07-2020 07:41 AM in
Trying a factory reset is always the first step but issues can persist, occasionally the system partition or a file on it is corrupt, a factory reset will not fix it. A factory reset depends on the system partition being in good shape.
If anything on the system partition is messed up, flashing the device will completely rewrite the device memory with a new copy of the firmware.