Samsung S9 mic and loudspeaker issues

[Owlsmad101]

Do i have warranty. Purchased brand new samsung s9 6 months ago. 

I am very upset to find no one can hear me. 

Also the loud speaker is crackling and distorted  

Is this issue covered in the warranty

[ChrisM]

Hi @Owlsmad101.

Is the software on your phone up to date? Go to Apps > Settings > About device > Software update. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts.

Let us know how you get on.

[Owlsmad101]

Hi there tried soft reset. No joy
Software is up to date