13-10-2020 10:34 AM in
My husband and I both have Samsung S9 phones and our service provider is BT. For months and months now everytime we switch on the phone we get a notification which reads:
New Service Provider
Tap here to use your new service providers app
So when you tap, you then get a warning which reads:
To use your new service providers apps and settings you need to factory reset your phone. All of your user data will be deleted and some services may no longer be available.
When you click OK, nothing happens. However we do NOT want to do a factory reset but we desperately want to get rid of this annoying daily notification. Googling is providing not much information at all although I have read of other people also wanting rid of this annoying notifcation without having to factory reset their phones.
Any help would be greatly appreciated.
13-10-2020 10:52 AM - last edited 13-10-2020 10:53 AM
Thanks. When I follow your path and get to Access Point Names I only have two options which are:
Internet (this is selected)
There is no BT Network there in Access Point Names. However the next menu down is "Network Providers" and BT is showing there.
13-10-2020 11:56 AM in
Since your reply above I have actually added BT as an APN (followed the instruction on the BT help page) however this has not cured the problem, the annoying notification has not gone away when you power on the phone.
31-10-2020 09:39 AM in
31-10-2020 11:09 AM in
Sadly not. I spoke to a really helpful girl at Samsung and she said it would be from a software update from BT however spoke to numerous people in BT and they all denied it was anything to do with BT. They said they don't so software updates but I am sure the the mobile providers do initiate updates through the likes of Samsung, Apple etc. When I think back it did happen after a software update.
BT also thought sending a new SIM would help however it didn't. We have now both got new phones (Samsung S20) and touch wood the problem is no longer there. Good luck and hope you get a fix.
10-12-2020 09:46 AM - last edited 10-12-2020 09:54 AM
I own an IT smart device/ repair company and I own the S20+ so hopefully this will help. Go into your settings menu, go into Apps menu, on the top left, click the menu button and choose "show system apps". Find CID Manager and then disable everything. Go into each option and turn off (run in the background, disable notifications etc)... Make sure all settings are gone through in app. Memory, storage, battery etc... Uncheck everything and disable all. Uninstall updates, clear cache, stop, then check all settings again if disable or uninstall isn't an option on the bottom of the app menu. Also, If you cannot delete or disable the app but can only turn off settings, go back into settings menu and go into device care, go into sleeping apps or deep sleeping apps (make sure to enable if haven't) it's a great way to speed up your device. Also check for it to add unused apps. Add system app view to menu options which will be an option. Add (CID Manager) as a sleeping app or if able, a deep sleeping app. Problem solved. I promise. Let me know if this works (It will)... If disabling or deleting doesn't work, everything else will. 😊