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Samsung notes

(Topic created on: 29-10-2019 07:30 PM)
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Nas3
First Poster
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Hello,

 

Something strange happend today. I have a secure map on my Samsung Galaxy S9. I can enter this map trough fingerprint or code. In this map i have Samsung notes which i secured with fingerprint. Today i want to get acces to the secured notes but  i can't get acces to it. Nobody had acces to my phone and just last week i had acces to the notes with my fingerprint. When i want to open it i get the follow notification (translation):

 

Can't verify your identity. You tried 0 times an unvalid password. Try again in 2501978 seconds.

 

Does anybody knows whats causing this and how i can solve it?

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1 REPLY 1
SaudA
Troubleshooter
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Hi @Nas3

Can you check if the phone and the Samsung Notes app is up to date? Then try this: Settings > Apps > Samsung Notes > Storage > Clear cache, and restart the phone. Let me know how you get on.