24-10-2019 09:55 AM in
Galaxy S9 SeriesYet again, another update from Samsung where the clear case stops working.
Case not showing up in accessories.
Closing case doesn't turn the screen off.
Yes it's an official Samsung case, and was working last night prior to the update.
Turned off and on again, no good
Restarted, no good.
Removed case for 5 mins and put back on, no good
Turned off phone, removed case, turned on phone, left for 10 mins, fitted case, still not recognised.
How does this regression KEEP happening??
05-11-2019 06:57 AM in
Galaxy S9 Series
@Lazarix wrote:Yet again, another update from Samsung where the clear case stops working.
Case not showing up in accessories.
Closing case doesn't turn the screen off.
Yes it's an official Samsung case, and was working last night prior to the update.
Turned off and on again, no good
Restarted, no good.
Removed case for 5 mins and put back on, no good
Turned off phone, removed case, turned on phone, left for 10 mins, fitted case, still not recognised.
How does this regression KEEP happening??
Did you find a solution in the meantime ? Or can you confirm the assumption in
that this happens on a random basis after boot ?
05-11-2019 03:51 PM in
Galaxy S9 SeriesAfter having the case on for an unknown period of time and living with the issue (press power button before closing case), the case was detected and installed, but provided no notification that it happened.
It just started working.
Frustrating however.
05-12-2019 07:24 PM in
Galaxy S9 SeriesAfter trying various fixes and youtube videos i finally fixed it myself.
05-12-2019 08:07 PM in
Galaxy S9 SeriesFine ! if it doesn't recognize the cover after the next boot and you're tired of removing/inserting the phone, try to wipe the cache partition.
08-12-2019 06:37 AM in
Galaxy S9 SeriesThis is getting beyond a joke.... should have taken case and phone back when I first bought them( together) never worked as intended. But made the mistake of persevering... occasionally would work then another update would stop it again. 2 year contract is nearly up and shant be buying Samsung again.
08-12-2019 07:01 AM in
Galaxy S9 Series
@Samnotkat2 wrote:This is getting beyond a joke.... should have taken case and phone back when I first bought them( together) never worked as intended. But made the mistake of persevering... occasionally would work then another update would stop it again. 2 year contract is nearly up and shant be buying Samsung again.
Did you wipe the cache partition ? If not, do so. It solved the problem for me.
09-12-2019 05:18 AM in
Galaxy S9 SeriesThanks..... it did work for me too!!! Let's see how long it lasts this time. The thing that bugs me (and why I'll be going elsewhere for next phone) is that it is left to the community to find these work arounds. There might be an official Samsung fix somewhere but I'll be dammened if I can find it. Samsung needs to issue a proper and final fix in an update.
Appreciate the help here though
25-02-2020 06:12 AM in
Galaxy S9 SeriesFine! Working! Thanks!
25-03-2020 10:41 PM in
Galaxy S9 SeriesStill didnt work for me