I sent the phone for repair. I noted two problems, the first is the phone cutting out on call, the main reason this thread exists, and the second is that when I show a short video (2 min duration for example) the camere app gets stuck after I tap the stop button. While filling out the form I copy pasted a link to this thread.
They picked up the phone yesterday. Today they replied that the given problems do not occur. Roughly translated from dutch to english the e-mail says: "Defect did not occur". And that's it. They then ask if I have anything else I would like to have fixed before sending it back to me. With the remark to reply within one day.
I replied. I asked them if they read this thread. I told them the problem is there and that even though they dont see it it does not mean the phone is ok. I asked them to give me 1. a new phone or 2. immediately give me my money instead of sending me 4 new phones before they finally accept it.
But they don't even acknowledge that there is something wrong. Samsung is Gaslighting me. Not OK.
(Today I bought a Huawei P Smart+ for 350 euro, my wife is giving birth to our son any day now, I need to be able to make phone calls and make a picture/video when my son is born, I can no longer trust Samsung. I've had my first Samsung E-900 twelve years ago and a lot of them after, but this is it for me, unless they solve or compensate me somehow)
