S9 speaker phone cutting out on call

[Bev2]

I have just been talking on a call and the speaker phone kept cutting out and then returning. Can you help?

[DinyM]

@sdok, can you check with Spark NZ if they have implemented VOLTE yet? And if so ask them check if its turned ON or OFF for your phone#. I have been testing this with a new Telstra SIM and the calls SEEM clearer / no drops or dead spots during calls yet.... but its only been 1 day so still testing!

[Moto3031]

My s9+ G965f  from sudia arabia and my friend had the same phone

We two Have the same problem here and on the latest firmware 

To samsung

Slove this problem fast please 

[DinyM]

Saudi Arabia: Are you with STC, Mobily, Zain or Bravo? Which ever one, can you call your provider and ask them to check if VOLTE is enabled for your mobile service or not? Let me know. I am interested to find out if this makes any difference. My calls SEEM better since I swapped to a SIM provider (Telstra, Australia) that has VOLTE / HD calls and called them to ask them to enable it on my account. By default it was disabled.

[Bev2]

My phone was checked by Samsung call which showed there were no network issues but logged the dropped calls.  Told me to contact network as it must be a signal issue.  Contacted EE who looked at log and told me that they had been advised by Samsung direct 'to soft reset, then factory reset and if that didn't work to contact seller to get a replacement/repair' (in my case Samsung)

I am trying to return mine as it is within 28 days since purchase.

[imgb_smartboy]

Hi there!!

There is no network issue. I am from India and i have tried alomost all networks available here in India - Vodafone, Airtel, Idea, Jio etc... but all in vain. I raised my voice against the issue and after long discussions, arguments and fights samsung professionals replaced all my handsets and admitted that fault is not with the network but with S9/S9+ itself. I am using my 7th replacement handset currently and facing the same issue. I have copies of all my invoices with me. They asked me to wait for 10 - 12 days for a software update now. Let's see if an upcoming update resolves the call mute issue. Else no option left I will have to fight again to replace my 7th S9+. I will not remain silent until the problem will be resolved. 

[American515]

Was just online with Samsung support who advised to perform the following

dial *#0283#

Then put a button next to each 

RCV Packet Loop back ON - Then speak and see if you can hear the recorder back (mine was very low)

then move to put the button on SPK Packet Loopback ON - This was normal i could hear the recorder play back fine

then move to EAR Packet Loopback ON - I didnt hear anything

then move to Packet Loopback OFF - Again i didnt hear anything

Once i informed agen of this he advised to contact the local Samsung Service centre or EE where i purchased as there is a speakphone fault, following the diagnostics,

Hope this helps!

[Moto3031]

I'm in egypt now but the phone from Saudi Arabia and I am using vodafone

[American515]

doesnt seem to be carrier related, its actually hardware fault according to Samsung customer support.

Their advice is to take it to a local samsung service centre and explain the issue along with the diagnostic information which i gave in my post,

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@Moto3031wrote:
I'm in egypt now but the phone from Saudi Arabia and I am using vodafone

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[Sdok]

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@imgb_smartboywrote:

Hi there!!

There is no network issue. I am from India and i have tried alomost all networks available here in India - Vodafone, Airtel, Idea, Jio etc... but all in vain. I raised my voice against the issue and after long discussions, arguments and fights samsung professionals replaced all my handsets and admitted that fault is not with the network but with S9/S9+ itself. I am using my 7th replacement handset currently and facing the same issue. I have copies of all my invoices with me. They asked me to wait for 10 - 12 days for a software update now. Let's see if an upcoming update resolves the call mute issue. Else no option left I will have to fight again to replace my 7th S9+. I will not remain silent until the problem will be resolved. 

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If this dude's statement is true, then it must likely be a software problem given the amount of replacement phones he received. Either that or the entire batch of phones is faulty.

[misty71]

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@American515wrote:

Was just online with Samsung support who advised to perform the following

dial *#0283#

Then put a button next to each 

RCV Packet Loop back ON - Then speak and see if you can hear the recorder back (mine was very low)

then move to put the button on SPK Packet Loopback ON - This was normal i could hear the recorder play back fine

then move to EAR Packet Loopback ON - I didnt hear anything

then move to Packet Loopback OFF - Again i didnt hear anything

Once i informed agen of this he advised to contact the local Samsung Service centre or EE where i purchased as there is a speakphone fault, following the diagnostics,

Hope this helps!

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I can only hear back on RCV. On the others I heard nothing. What does that mean?