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Original topic:

S9 speaker phone cutting out on call

(Topic created on: 29-04-2018 08:33 PM)
Bev2
Journeyman
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Galaxy S9 Series

I have just been talking on a call and the speaker phone kept cutting out and then returning. Can you help?

1,408 REPLIES 1,408
Yusufvali
Explorer
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Galaxy S9 Series

Best thing to do is to email everyone and anyone from Samsung corporate. Same time follow Samsung on Instagram and comment on the pics and explain so others can be put off.. already I have had 2 people msg me from Instagram appreciating the advice. So if we all do this it will start to create a movement of sorts.

 

 

soullesstrance
Pathfinder
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Galaxy S9 Series

Few posts earlier I stated the same that the update AR..5 broke sth like frog said..

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Jp82
Journeyman
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Galaxy S9 Series

@Funkyfrog56 wrote:

In which case it's a very poor quality phone and Samsung should be ashamed of themselves for making such a shoddy phone as to produce a phone where so many networks fail on it is despicable.  Besides my problems only occurred since the software update in April.


It's not a phone. Its a camera with SOME call capabilites 

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Div
Voyager
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Galaxy S9 Series

Yeah..”the network issues” but with the phone ofcourse...it’s obvious that thennetwork issue is with the phone....they can’t fix the network issue on the service provider side by updating the phone..can they?🤣🤣🤣🤣

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Div
Voyager
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Galaxy S9 Series
Oh god! So i have experienced the same thing..i made an international call that laster 48 minutes and i was on a bus...there was no silence or drop..porbably the longest a call that have ever lated on thos phone...calls had no no issues..but yea i did get wierd sound quality the first time called the person..so i had to hang up and call again...surprising that call lasted so long on the move
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Div
Voyager
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Galaxy S9 Series
LOL...a camera with “some camera capabilities “ epic🤣🤣🤣
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misiokicio
Explorer
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Galaxy S9 Series

@Jp82 wrote:

I sold my S9 already so I no longer have a dog in this fight but has anyone considered that it could really be a network issue?

 

Perhaps the receivers on the S9s aren't as good. They're not faulty but maybe just not as good hence the "network issues". But that wouldn't explain why the majority aren't experiencing the same problem. 


Same here..  won't be givin em my money again,  s9+   and now a pixel user... Totally different experience

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djleecharles
Voyager
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Galaxy S9 Series

Oh good lord does this guy work for Samsung support 

 

Check out this YouTube video on how to fix your call drop out problem

 

https://youtu.be/wec1_xbgrvQ

 

Watch it and weep

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soullesstrance
Pathfinder
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Galaxy S9 Series
why they make this *****ty videos? Thanks to them people can believe its their fault not Samsung or that it is normal...thats why your 10% is from...some people are so stupid...
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CB9
First Poster
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Galaxy S9 Series

Thank you. I have checked my settings and they are the same as yours but the phone still does it. I have had 2 s9 phones now and both have this problem. It even mutes when on my bluetooth in the car. Apparently its something to do with when its switching masts. The phone never mutes when i sit in one place and have a conversation with someone, but if i am walking around, or on the move like in my car it mutes every 5 or 6 minutes. I think its when it is changing cell masts. So annoying. Think i have no choice but to get a refund. 

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