23-01-202204:35 PM - last edited 23-01-202204:38 PM
I got my Samsung S9 in November 2019.
The last few months there have been the most random software issues. The most persistent problem is that my phone will turn itself off at least 10 times a day, sometimes for hours at a time. It is like it thinks the battery is dead. Sometimes I have seen it go from 88% to 1% to turning off in my hand.
I cannot express how frustrating it is. This morning, it had happened 4 times before 9am. You just can't get anything done.
The solution has either been that I can turn it back on immediately, have to plug it in and then it remembers it has battery and turns back on, or wait hours with nothing happening as it doesn't register it is being charged and then eventually for some reason it finally works again? It is so unreliable and untenable!
The other issues are more random. 1. Sometimes if I have to swipe down from the top of the screen to access the menu, it will not work and instead the entire screen will now not respond to touch. This will happen every time I try for a few hours, and then suddenly the problem will go. 2. It turns the WiFi function off and removes that connection which absolutely KILLS my data because I have no idea it has happened. When I do spot it and try to turn WiFi back on, it will not work unless I turn the phone off and on again. This will then happen up to 20 times an hour.
I have tried everything I can think of and am at my wits end. I know some phones start to have issues after 2 years, but this seems excessive and wrong!
Could this all be from the November software update? I can't think of any other reason.