s9 plus software update paused

[Stevew79]

So if i reset my phone does that wipe everything off back to faactory settings 

[JooshyyP]

Yes, if you perform a Factory data reset that will wipe all of your data. If you need to backup any of your data you can do so by either using your Google or Samsung account.

[Daveyboy76]

Or back up using smartswitch on pc