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Original topic:

S9 plus not sending or receiving mms images

(Topic created on: 27-08-2021 05:33 AM)
Ctwistedpair
Apprentice
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Galaxy S9 Series

S9+ will neither send or receive mms images. Did factory reset and . In app settings, the mms box is not highlighted and can not be used. Any ideas? Thanx very much for any assistance you can give.

Screenshot_20210825-123944_Messages.jpg

5 REPLIES 5
Official_Block
Navigator
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Galaxy S9 Series
This depends on what SIM card you have. Some SIMs don't support MMS images etc. If that is not the case, try checking for software updates or seeing if your SIM card has been put properly on the SIM card holder in your phone.
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Ctwistedpair
Apprentice
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Galaxy S9 Series

Nothing has changed (physically) before this happened, but i will give it a shot. Thanks very much.

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Ctwistedpair
Apprentice
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Galaxy S9 Series

Tried a different sim...nope. still no mms.😪

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AndrewL
Moderator
Moderator
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Galaxy S9 Series

@Ctwistedpair: I can see that the Text Messages Settings are also greyed out. Can you confirm if you're still able to send texts, as well as make and receive calls? In the meantime, head to Settings > Connections > Mobile Networks, and check your Network Mode and Network Operator settings. Then, tap the Back button > SIM Card Manager, and ensure that your SIM is switched on, and is assigned to Text Messages under 'Preferred SIM Cards'. 

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Ctwistedpair
Apprentice
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Galaxy S9 Series

Texts work fine. Thanks.

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