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Original topic:

S9 Plus Mobile HDR not enabled & Black crush

(Topic created on: 11-04-2018 01:13 PM)
Riyaz
Pioneer
Options
Galaxy S9 Series

I've purchased the S9+ and received it on Friday (09/10/2018) as I've pre-ordered. I've noticed that HDR videos that I have on either the Micro SD card or copied to internal storage DO NOT playback the videos in HDR via the native video player. I have the S8 too and it is able to do so.

 

Obviously 3rd party apps like Youtube may need to release an update before HDR works there so that's understandable, but for the S9+ not to have this out of the box for the native video player is disappointing.

 
These clips are short 30 seconds recording on the Xbox One X and are full 4K HDR (Tomb Raider, Horizon 3 or Destinty 2 clips), and they play as they should on the S8 with 'HDR' showing when playing. However, on the S9+ it shows 'HDR' in bold near the title when the video plays, without the actual HDR enabled.

I've contacted Samsung, they've taken my details, serial number and IMEI number. They said they'll get back to me this week.

Just a heads up to everyone. I have the UK version, Exynos.


Riyaz

 

 

[Edit: 27/03/2018 - I do have colour grading issues, I was watching a HDR video at 1440p by Digital Foundry on YouTube and I can definitely see a sort of grainy presentation of dark and black areas of the screen. Black Crush is definitely present. Plenty of stuff on reddit and android central]

 

[Edit: I have chased Samsung and they called me back today (14/03/2018). They have escalated to their Product Support team as their Chat Team was unable to help and their other frontline support. They mentioned that they don't know when that team will get back to me as it's the first time anyone has raised it. I guess many people can't tell the difference and think HDR is working or it's actually working for them out of the box.]

 

102 REPLIES 102
SithLord
Voyager
Options
Galaxy S9 Series

Seems the list of problems on these screens keep growing...

Is it normal that it doesn't support wide colour gamut?Screenshot_20180410-231703_Display Tester.jpg

 

Screenshot_20180410-224307_Display Tester.jpg

 

 

 

0 Likes
ibuckyi
Journeyman
Options
Galaxy S9 Series

@SithLordwrote:

Seems the list of problems on these screens keep growing...

Is it normal that it doesn't support wide colour gamut?Screenshot_20180410-231703_Display Tester.jpg

 

Screenshot_20180410-224307_Display Tester.jpg

 

 

 


It supports DCi P3 wide gamut when using adaptive display

 

https://webkit.org/blog-files/color-gamut/

You will see a big difference from srgb and p3.

0 Likes
adamlee
Helping Hand
Options
Galaxy S9 Series

Let's hope the update rolls out soon. Does anyone from samsung know an estimated time scale to get this fixed ? 

0 Likes
Andrei7
Apprentice
Options
Galaxy S9 Series

I am not even sure at this point that Samsung is aware of the issue. No official annoumcement on this topic.

0 Likes
Riyaz
Pioneer
Options
Galaxy S9 Series

They've mentioned to me via the chat I had (near end of page 4 for screenshots), that they're aware of the issues and it is software and we should wait for an update. Although they didn't mention when exactly. 

 

😔


@Andrei7wrote:

I am not even sure at this point that Samsung is aware of the issue. No official annoumcement on this topic.


 

0 Likes
adamlee
Helping Hand
Options
Galaxy S9 Series

I emailed sammobile this morning to get them to do an article and get in touch with samsung for a statement and they will update the post when they hear from samsung.

 

https://www.sammobile.com/news/some-galaxy-s9-displays-suffer-black-crush-color-banding-issues

Azzam1
First Poster
Options
Galaxy S9 Series

@Riyazwrote:

I've purchased the S9+ and received it on Friday (09/10/2018) as I've pre-ordered. I've noticed that HDR videos that I have on either the Micro SD card or copied to internal storage DO NOT playback the videos in HDR via the native video player. I have the S8 too and it is able to do so.

 

Obviously 3rd party apps like Youtube may need to release an update before HDR works there so that's understandable, but for the S9+ not to have this out of the box for the native video player is disappointing.

 
These clips are short 30 seconds recording on the Xbox One X and are full 4K HDR (Tomb Raider, Horizon 3 or Destinty 2 clips), and they play as they should on the S8 with 'HDR' showing when playing. However, on the S9+ it shows 'HDR' in bold near the title when the video plays, without the actual HDR enabled.

I've contacted Samsung, they've taken my details, serial number and IMEI number. They said they'll get back to me this week.

Just a heads up to everyone. I have the UK version, Exynos.


Riyaz

 

 

[Edit: 27/03/2018 - I do have colour grading issues, I was watching a HDR video at 1440p by Digital Foundry on YouTube and I can definitely see a sort of grainy presentation of dark and black areas of the screen. Black Crush is definitely present. Plenty of stuff on reddit and android central]

 

[Edit: I have chased Samsung and they called me back today (14/03/2018). They have escalated to their Product Support team as their Chat Team was unable to help and their other frontline support. They mentioned that they don't know when that team will get back to me as it's the first time anyone has raised it. I guess many people can't tell the difference and think HDR is working or it's actually working for them out of the box.]

 


Same here my s9+ is si bad in the night with black screen crush 

0 Likes
Explorer_1989
Explorer
Options
Galaxy S9 Series
0 Likes
ati77
Journeyman
Options
Galaxy S9 Series

I returnd 2 s9 Plus 64 GB exynos model with black crush now i have s9 Plus 256 GB with nog black crush its the perfect screen ever i think is a hardware defect for the 64 GB model. 

0 Likes
adamlee
Helping Hand
Options
Galaxy S9 Series

I've got the 128gb model and have this issue.