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Original topic:

S9 plus emergency alert problem

(Topic created on: 29/07/19 21:10)
Tenye
First Poster
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Galaxy S9 Series

Hi. Does anyone knows why i receive all emergency alert messages in symbols? This is a copy of last message received : PN9öOeΘGàYÆsxÉK3Åà39ààà+GÆügrHcà,Åsù@@8n@@@q

@@@@@@@@LèQ2£@@@@¤wxH1Bå%Åa4T/æΔucÅ

ΛFΠΣΓmΩù@PN9öOeΘGàYÆsxÉK3Åà39ààà+GÆügrHcà,Åsù@@8n@@@q

@@@@@@@@LèQ2£@@@@¤wxH1Bå%Åa4T/æΔucÅ

ΛFΠΣΓmΩù@PN9öOeΘGàYÆsxÉK3Åà39ààà+GÆü

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7 REPLIES 7
George25
First Poster
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Galaxy S9 Series

I have the same issue on my Galaxy S9. Did you find out what is the cause ? 

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DannyT
Moderator
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Galaxy S9 Series
Hi guys.

We've had reports on this before, and it seems to be down to your Network Provider. You do need those warnings, so we'd advise getting in touch with them to see if there is anything they can do for you.

 



 


Welcome to the Community!

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Tenye
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Galaxy S9 Series

Hi again. Both the network provider and ro-alert said its a phone issue thats why i made a post here.

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George25
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Galaxy S9 Series

I was yesterday at my network provider ( Orange Romania) and they said too that it is a phone issue and i need to go to a mobile phone service.

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ChrisM
Moderator
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Galaxy S9 Series

Hi @George25 

 

Do you have a Samsung approved Service Centre anywhere near?

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George25
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Galaxy S9 Series

Hello.

Not really, the nearest and the only ones are 400 km away from me, in Bucharest.

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CarlH
Moderator
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Galaxy S9 Series

It would be best to give Samsung in your region a call, @George25. They will then advise the next best course of action. 

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