search icon
Close

What are you looking for?

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

S9 loses service when not connected to the internet?

(Topic created on: 30-08-2021 03:07 PM)
617 Views
Members_qYFjf63
First Poster

‎30-08-2021 03:07 PM

Options

HI 

  My Mum uses an unlocked Galaxy S9 & a Sim only Sky contract. A few days ago she lost service but when she got home the mobile service returned. Now every time she leaves home the phone loses service? I have tried a number of things but to no avail, I have come to realise that she only has mobile service when the S9 is connected to the internet. The S9 connects automatically to her home internet network when she's at home & she gets service. When she's at work her phone automatically connects to her work internet & she gets mobile service. As soon as her S9 is not connected to the internet she loses all mobile service. Does anyone know what might be causing this & is there a solution.  Many thanks 

0 Likes
2 REPLIES 2
Mitzzz999
Hotshot

‎30-08-2021 04:40 PM - last edited ‎30-08-2021 04:42 PM

Options
When she's on a WiFi connection her Internet based communication apps like emails and WhatsApp work yeah? But not when she's out and about... meaning that mobile data isn't working.

Does her calls and normal SMS work only when on a WiFi connection? Or do they not work at all...?
0 Likes
antikythera
Black Belt 

‎30-08-2021 11:07 PM

Options
Check how much credit is left on the SIM. She's not getting mobile service at all by the sounds of it but piggybacking off Wifi for apps as Mitzzz999 says. Also she may need to get in touch with Sky Mobile to sort any faulty SIM issues but make sure it is inserted properly before contacting them. If there's no signal on the mobile use yours or a landline (you will have to pay anyway for the call).