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Original topic:

S9 - issues w responsivity, pics, video, sending via Message+

(Topic created on: 15/04/20 01:22)
Segwia
First Poster
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Galaxy S9 Series

Ever since I did an update in March I'm having issues with my S9. Specifically if I take pictures or video & go to share or send them, they show up as blank thumbnails in the gallery. They take for.ev.er. to load or be able to be attached to messages. Ive cleared the app cache & data already. At other times, it becomes unresponsive, like it gets stuck, black screen, eventually closes out. I've shut the phone down, rebooted it, nothing changes. It's like theres a software issue or memory issue but I have plenty of memory. Trying not to have to visit cell phone store rn.  Suggestions appreciated.

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2 REPLIES 2
BandOfBrothers
Superuser I
Superuser I
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Galaxy S9 Series

Hi @Segwia 

 

The two things I'd try are....

 

  1. Turn the phone Off and then from a set series of button presses go into the phones system files and clear the cache.
  2. Back up and remove any relevant Sd card and factory reset if the above didn't help.

 

🏳️‍🌈Stay Safe 🏳️‍🌈

 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Segwia
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Galaxy S9 Series

Will do, thank u!

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