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Original topic:

S9 - issues w responsivity, pics, video, sending via Message+

(Topic created on: 15-04-2020 12:22 AM)
Segwia
First Poster
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Galaxy S9 Series

Ever since I did an update in March I'm having issues with my S9. Specifically if I take pictures or video & go to share or send them, they show up as blank thumbnails in the gallery. They take for.ev.er. to load or be able to be attached to messages. Ive cleared the app cache & data already. At other times, it becomes unresponsive, like it gets stuck, black screen, eventually closes out. I've shut the phone down, rebooted it, nothing changes. It's like theres a software issue or memory issue but I have plenty of memory. Trying not to have to visit cell phone store rn.  Suggestions appreciated.

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2 REPLIES 2
BandOfBrothers
Samsung Maker ★★
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Galaxy S9 Series

Hi @Segwia 

 

The two things I'd try are....

 

  1. Turn the phone Off and then from a set series of button presses go into the phones system files and clear the cache.
  2. Back up and remove any relevant Sd card and factory reset if the above didn't help.

 

🏳️‍🌈Stay Safe 🏳️‍🌈

 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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Segwia
First Poster
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Galaxy S9 Series

Will do, thank u!

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