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Original topic:

S9 drops bluetooth connection with Ford Sync

(Topic created on: 23-01-2020 09:00 PM)
lt03
Explorer
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Galaxy S9 Series

I have a Samsung s9 and a Ford Transit with sync 3. Being that the car is relativ new i wanted to complain to Ford, but did a google search first found things, and decided to make a test first. I have have run "check for updates" on both mobile and car.

All phones were in the front windov (10 cm) from the radio, and was tested for 1-2 hours of driving time, and the stability was noted after each drive.

Results:

Samsung s7 - unstable

Samsung s9 - very unstable like every 1 - 3 minutes

Iphone 5 - stable, not one singel drop of connection

iphone 7 - stable, not one singel drop of connection

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4 REPLIES 4
Ireibe
Hotshot
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Galaxy S9 Series

There's a workaround with a "Bluetooth Auto Connect" app : https://eu.community.samsung.com/t5/Other-Smartphones/S7-bluetooth-media/td-p/299475/page/3

And another workaround with another "Bluetooth Phonebook" App : https://eu.community.samsung.com/t5/Galaxy-S9-S9/Bluetooth-disconnects-from-car/m-p/1118748

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lt03
Explorer
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Galaxy S9 Series

Thx, will try this.

Edit: I installed Bluetooth Phonebook on my phone and bluetooth connected to my Ford sync 3 radio.

Now let us see if it remains stable?

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lt03
Explorer
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Galaxy S9 Series

I apologize for the time, but since it is a stability problem it takes me time to see if it works.

I installed the "Bluetooth Phonebook" app from the play store on my phone. Then i made a new connection to my Ford radio (sync 3), and just as before it became unstable (Every 3 -5 min a disconnect after a few days.)

So still as before:

Samsung s9 - very unstable like every 1 - 3 minutes

 

Edit 2020.02.01:

Tried to connect my phone to my radio without syncing contacts. It made no dfifference.

Samsung galaxy S9 is  still not usable with my Ford Transit (2019) radio with sync 3.

 

If anyone is interested:

Samsung Galaxy S9

Modelnumber: SM-960F

Android-version: 9

Base version: G3960FXXS7CSJ3

 

Ford Transit 2018

Sync 3, softwareversion 3.0 Build 19025_PRODUCT Ford Motor company

Gracenote-version: 1.1.1.1127 (EU-0010)

 

Link to the US site where the probblem is debated (2018.10.24):

https://us.community.samsung.com/t5/Galaxy-S9/S9-drops-bluetooth-connection-with-Ford-Sync-after-Sep...

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lt03
Explorer
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Galaxy S9 Series

Samsung sent a big update (Android 10), and it works a lot better not perfect, but it is working.

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