09-05-2018 10:37 AM in
has anyone else had this issue? On the lower part of my screen, there is an area that is unresponsive, I cant open any apps that sit in that area. When I text there are letters I cant use. If you swipe up on facebook it won't swipe.
I went to the S9 from the iPhone which I had for years but the s9 won me over.
I have had the s9 for 3 weeks. Its kept in a case and is unmarked as I always take care of my phones.
I called tech support who ran a series of tests and said it is hardware related and I must call Samsung shop to arrange a replacement. I have sent the phone back yesterday and I'm using a £25 phone I bought from Asda to keep me going.
Has anyone else had this issue, there are a few reports if you google dead zones.
I worry now that this could be a big issue affecting the s9
10-10-2019 11:32 PM in
I just got off the phone with Samsung because 3 days ago I started with this same issue... it's so annoying.
They said there was no known issue and suggested going into a service center to have a look at it.