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Original topic:

S9 Dead zones on the screen

(Topic created on: 10-10-2019 11:32 PM)
473 Views
markva44
Apprentice
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Hi

has anyone else had this issue? On the lower part of my screen, there is an area that is unresponsive, I cant open any apps that sit in that area. When I text there are letters I cant use. If you swipe up on facebook it won't swipe.Screenshot_20180507-160402_Sketch1.jpgScreenshot_20180507-161009_HwModuleTest1.jpg

 

I went to the S9 from the iPhone which I had for years but the s9 won me over.

I have had the s9 for 3 weeks. Its kept in a case and is unmarked as I always take care of my phones.

 

I called tech support who ran a series of tests and said it is hardware related and I must call Samsung shop to arrange a replacement. I have sent the phone back yesterday and I'm using a £25 phone I bought from Asda to keep me going.

 

Has anyone else had this issue, there are a few reports if you google dead zones.

 

I worry now that this could be a big issue affecting the s9

11 REPLIES 11
Imanuell
Student
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i tried everything i seen so far when looking it up., all of of it says solutions i cant even use because my whole screen is a dead zone
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TonyDejaVu
First Poster
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I just got off the phone with Samsung because 3 days ago I started with this same issue... it's so annoying.
They said there was no known issue and suggested going into a service center to have a look at it.

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