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Original topic:

S9 Damaged Screen, can't enter complete PIN

(Topic created on: 10/01/21 00:14)
Rachie1
New Member
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Galaxy S9 Series

So I fell over today, phone in hand and unfortunately it smashed. It is still working, functioning and receiving calls. Upgrade already ordered. I did a restart to clear all the open apps as not every part of the screen was allowing me to close stuff or type. I now cannot switch it on because it requires my PIN and one of the numbers doesn't work and neither does the DONE button. Can anyone suggest a way for me to bypass this so I can it back on? I really wish I hadn't done this as I could have easily waited for the replacement on Moday to transfer everything over. 

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2 REPLIES 2
Shazzkid
Explorer
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Galaxy S9 Series
Bluetooth or wired mouse/keyboard.
Also i think the find my phone app on pc can unlock ur device, i think...
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blueberry_cheesecake
Troubleshooter
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Galaxy S9 Series

@Rachie1 

 

if phone is still connected to a network and find my mobile was enabled in the phone before

 

try using unlock, backup then erase features

 

https://findmymobile.samsung.com/

 

gratxz😀


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blueberry cheesecake so delicious
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