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Original topic:

S9 clear view not working

(Topic created on: 28-02-2019 04:18 AM)
Artful
Journeyman
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Galaxy S9 Series

Hi 

Ever since I received a software update last night my phone no longer recognises the official clear view case that has worked for months, I have restarted it several times but still no joy. Does anyone have any ideas?

 

Thanks 

79 REPLIES 79
Shannon3
Apprentice
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Galaxy S9 Series

Resetting the settings to default seemed to work at first but same problem is occurring.  The main problem I am having is the proximity sensor didn't work when the cover was closed causing a lot of calls being disconnected due to caller screen not turning off when close to the phone so the hangup button would get touched.   Same problem when I tried the cover on a friend's S9. 

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IrinaH
Journeyman
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Galaxy S9 Series

I'm having the same problem post upgrade. Have tried all suggestions but the latest upgrade is a massive fail! 

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Shannon3
Apprentice
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Galaxy S9 Series

It wouldn't surprise me if no one at Samsung even thought to test the clear view case when they went through testing of Android Pie on S9.    I did chat with Samsung tech support and we tried Safe Mode, etc; none of which worked.  The tech person finally just said bring the phone in to a service center (30+ miles away).  The phone is fine without the cover so I'm not wasting my time but hope they fix it soon.  

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IrinaH
Journeyman
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Galaxy S9 Series
Frustrating, same issue for me.
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KitKat_
Student
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Galaxy S9 Series
Thanks!!! This worked! 🤗
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denba
Apprentice
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Galaxy S9 Series
What that?
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KitKat_
Student
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Galaxy S9 Series

Thanks!!! That worked!!! 

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KitKat_
Student
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Galaxy S9 Series
Lokithecat's suggestion worked.
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denba
Apprentice
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Galaxy S9 Series
Not to me....
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IrinaH
Journeyman
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Galaxy S9 Series

Didn't work for me either. Raised it with Samsung who admitted it was an OS upgrade issue.. In fact there are quite a few issues with the pie upgrade. Who knows when the next update will be. So disappointed and discovering new glitches everyday! 

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