Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

S9 clear view not working

(Topic created on: 17-04-2019 04:47 PM)
Artful
Journeyman
Options
Galaxy S9 Series

Hi 

Ever since I received a software update last night my phone no longer recognises the official clear view case that has worked for months, I have restarted it several times but still no joy. Does anyone have any ideas?

 

Thanks 

79 REPLIES 79
DanMati
Apprentice
Options
Galaxy S9 Series

Power off, power on, don't do restart.

Jalt
Apprentice
Options
Galaxy S9 Series

What  has suggested also worked for me :thumbs-up-sign-emoji-modifier-fitzpatrick-type: (S9) although even without restarting the phone. The essential steps were:

1. Turn NFC off still with the cover on.

2. Turn the screen off (or wait until it turns off automatically).

3. Remove the phone from the Clear view cover.

4. Unlock the phone and turn NFC on (I waited a minute or so just to make sure).

5. Put the cover back on while the screen is still active.

IrinaH
Journeyman
Options
Galaxy S9 Series

Thank you, have tried but it didn't work..

Did it work for anyone else? 

0 Likes
IrinaH
Journeyman
Options
Galaxy S9 Series

Have tried, thank you. 

It didn't work, anyone else had luck?

Is it worth upgrading to the very latest alert? Received today? 

0 Likes
mjl296
First Poster
Options
Galaxy S9 Series

My cover worked fine after the pie update, but I hit this issue today with the latest security patch update. A simple power off and wait five mins fixed it for me.

0 Likes
GeertB1
Apprentice
Options
Galaxy S9 Series

None of the provided solutions work for me.

0 Likes
IrinaH
Journeyman
Options
Galaxy S9 Series
Hate to say this but the only thing that worked for me was going into a Samsung store and getting a new cover. At least test a new one to assess if it works.
0 Likes
Lance2
First Poster
Options
Galaxy S9 Series

Had the same issue on the S10 with the clear view cover, in my case it was not switching to always on display when when closing the case and you could just see the home screen through the cover...

 

Glad to report after a full shutdown, 5 mins wait before powering back on and after that it appears to be working as expected... well almost, as it does not lock the phone when closed but think my S8 had the same issue since the Android 9 update

0 Likes
GeertB1
Apprentice
Options
Galaxy S9 Series

Got a sofwareupdate tonight. SOLVED!!!

by SAMSUNG

denba
Apprentice
Options
Galaxy S9 Series
S9 or S9+?
0 Likes