03-05-2018 05:26 PM in
I'm new to Samsung so still familiarizing myself with the setting. Can anyone help me I have purchased one if these fancy clear view cases, but all I get is a message saying touch sensor is too far so it doesn't actually display anything even that notification us difficult to read as it's not lit up. I don't even see the time displayed. Is it my screen protector blocking the sensor or is there a setting I need to adjust.
04-05-2018 01:33 PM in
Hi Dee! :robothappy:
Just to confirm, do you have a separate screen protector? Plus, have you re-checked that the case has been fitted correctly? I found this guide on the S9|S9+ Clear View case that may be useful for you.
04-05-2018 10:44 PM in
09-07-2018 10:49 AM - last edited 09-07-2018 11:29 AM
Hi, in my samsung s9plus dont have accessories on settings, so the sview case dont work on my phone, it fits perfect. Is there a problem on the case? Or phone? Thank you
18-07-2018 03:00 PM in
My Clear View case worked fine until recently, not sure if it was after a software update that it stopped working. I also no longer have Accessories in Settings. These cases or not exactly cheap, so this is really annoying. Come on Samsung, it's your phone and your cover, get it sorted!
18-07-2018 05:42 PM in
18-09-2018 12:06 AM in
Did you get it sorted? I had same problem nothing on screen and no Accessories in Settings. Think it happened after I'd had phone in battery save more.... Restart of phone sorted it!