S9+ Clear View Case

[Dee16]

Hi All

I'm new to Samsung so still familiarizing myself with the setting. Can anyone help me I have purchased one if these fancy clear view cases, but all I get is a message saying touch sensor is too far so it doesn't actually display anything even that notification us difficult to read as it's not lit up.  I don't even see the time displayed.  Is it my screen protector blocking the sensor or is there a setting I need to adjust. 

[AntS]

Hi Dee! :robothappy:

Just to confirm, do you have a separate screen protector? Plus, have you re-checked that the case has been fitted correctly? I found this guide on the S9|S9+ Clear View case that may be useful for you.

[Dee16]

Hi Ants

Thanks for link, I followed the instruction to change settings for clear view cover in accessories. However the only option an available is fast changing nothing else. Do you think Is this a software fault or my phone.

[Dee16]

Unfortunately this solution did not work.

[Jamespaet]

Hi, in my samsung s9plus dont have accessories on settings, so the sview case dont work on my phone, it fits perfect. Is there a problem on the case? Or phone? Thank you

[browngo1]

My Clear View case worked fine until recently, not sure if it was after a software update that it stopped working. I also no longer have Accessories in Settings. These cases or not exactly cheap, so this is really annoying. Come on Samsung, it's your phone and your cover, get it sorted!

[tonykakkar]

I am using Clear View case from 2 months and never faced any issue with it.  If you are facing any issues then you can try removing the case and set it once again properly.

Thecrazybuyers

[psyfox]

Same problem here. Theres no such option on settings

[Mez1]

Did you get it sorted?  I had same problem nothing on screen and no Accessories in Settings.  Think it happened after I'd had phone in battery save more.... Restart of phone sorted it!

[Dee16]

Hi Mez1

No I never got it sorted.  I ended up returning case.