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Original topic:

S9+ changed pattern by itself!

(Topic created on: 01/02/19 18:59)
Luggruff
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Galaxy S9 Series

Today, my phone decided to change my unlock pattern by itself. By googling I found that some users solved this by restarting their phone. For me, no matter how many times I restarted, the pattern was not accepted. The unlock feature at https://findmymobile.samsung.com/ did not work, as it had apparently not been set up before.

 

I then chatted with Samsung support, that:

  • Suggested that I had entered the incorrect pattern even though I mentioned I use this daily (so, calling me a liar)
  • Suggested that I had changed a setting that only allowed one attempt when I mentioned that suddenly, I got a 30 second timer each time I entered the pattern and it wasn't accepted. Even though I mentioned several times that I always, and as late as today, always got the "3 attempts" information whenever I missed a key point of the pattern
  • Suggested that the ONLY solution was to send my phone for SERVICE, which I would have to pay for myself.

Samsung support did not suggest that:

  • I go to https://findmymobile.samsung.com/ and then choose "backup" and:
    • Restart my phone while I held down POWER BUTTON + BIXBY BUTTON + VOLUME UP to get into recovery and WIPE my DATA (I.e: Factory reset), and that..
    • ..I then would have the option when setting up my phone again to actually use the newly made backup.

Instead, I could only use a backup that was three months old as that was apparently the last backup that was made. 

 

When I later chatted with support again to ask WHY I was never presented with this SIMPLE and VALID solution to a problem caused by their product from the start, I was met with excuses like "Because factory reset can break your phone" (No, then why is it an option in the regular settings of the phone?) and "If you used the backup feature, it wouldn't have helped as your phone would be locked again" (No, I'm using my phone with the three month old backup right now!).

 

I just wanted to share this, in case someone else runs into Samsung's "Pattern change bug" like I did. I've seen hundreds of people on the internet with this issue, and after my run-in with support, it just feels like they don't want you to know the solution, so their service centers can run a similar scam as Apple does: Namely overcharge you for service. 

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36 REPLIES 36
Bagdadgirl
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Galaxy S9 Series

This is this is the ONLY thing that worked for me when my phone decided to change its security pattern without telling me! Pressed the volume down & power button together until the Samsung logo appeared. I then put in my original pattern once prompted & phone was fine! Thank you Sabrinalamamoto!!! 

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LucyH69
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Galaxy S9 Series
this worked for me too
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thedimplekid
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Galaxy S9 Series

Wow! This worked for me too! I was a little bit worried there. Thanks so much!

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jedi8home
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Galaxy S9 Series

This was really helpful. My wife's phone S8+ also changed its screen lock all by itself. She was still using face recognition to log in but it was unhandy. This simple process fixed the issue.

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rajneo2
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Galaxy S9 Series

This solution worked for me after my pin was not accepted.  restarted the mobile using this suggestion and pin again started to accept. 

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Mollynicholson
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Galaxy S9 Series

My note 10 lock pattern changed on its own. Won't let me put the pattern in. When I go to power phone off it won't let you. When u hit the power off button it locks me out again . It's a note 10 so it doesn't have the power button on the side. I've tried everything. Don't want to lose all my data plus it won't let me even do hard shut down. 

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samjv24
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Galaxy S9 Series

i figured it out. Sign in using your Samsung account credentials to https://findmymobile.samsung.com/ and unlock your phone remotely. if it doesn't unlock the first time try it again. it did not unlock the first time for me. it threw up a pop up saying "cannot be unlocked remotely since its had multiple failed attempts(which obviously it did since I tried opening it and my phone just decided to change the patter)" I later again tried unlocking and it worked. do give this a shot.

Cheers

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Sikhamani
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Galaxy S9 Series

I am using Samsung Galaxy j7 Max for 2 year's with same pattern to unlock. But my phone suddenly said incorrect pattern.

I am entering correct pattern always.but it says incorrect pattern always to me.

For what reason does it say like that. And what is solution to me unlock the pattern without data loss.

Could you any one solve my problem

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samjv24
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Galaxy S9 Series

You should try sign in to find phone and click unlock .

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StraightFlex
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Galaxy S9 Series

So i just need to restart my phone 2 or 3 times?

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