01-02-2019 05:59 PM - last edited 01-02-2019 06:10 PM
Today, my phone decided to change my unlock pattern by itself. By googling I found that some users solved this by restarting their phone. For me, no matter how many times I restarted, the pattern was not accepted. The unlock feature at https://findmymobile.samsung.com/ did not work, as it had apparently not been set up before.
I then chatted with Samsung support, that:
Samsung support did not suggest that:
Instead, I could only use a backup that was three months old as that was apparently the last backup that was made.
When I later chatted with support again to ask WHY I was never presented with this SIMPLE and VALID solution to a problem caused by their product from the start, I was met with excuses like "Because factory reset can break your phone" (No, then why is it an option in the regular settings of the phone?) and "If you used the backup feature, it wouldn't have helped as your phone would be locked again" (No, I'm using my phone with the three month old backup right now!).
I just wanted to share this, in case someone else runs into Samsung's "Pattern change bug" like I did. I've seen hundreds of people on the internet with this issue, and after my run-in with support, it just feels like they don't want you to know the solution, so their service centers can run a similar scam as Apple does: Namely overcharge you for service.
Solved! Go to Solution.
01-11-2019 09:11 PM in
Just a heads up, chat support instructed me how to reboot without using the password (just need to keep volume down pressed while pressing power button). After that the phone started to accept the pattern once again.
24-07-2019 07:56 PM in
mine s5 neo first time when password pattern not correct shows . but i KNOW correct. i pull out battery, and insert sim card. power on. and perfecto. i can lock phone without 30min waiting till end time, and pattern accept is ok. and yeah i did wipe cache partition in recovery menu!! i dont known why it happen to me!!!!!
01-11-2019 04:50 AM in
I am also facing the same problem on my s8+ now. All of a sudden it stopped accepting my pattern. It kind of reset patterns across all my apps as well. None of the payment apps are accepting my unlock pattern.
01-11-2019 08:06 PM in
Same thing here with my S8. It seems to have changed right after a big system update.
It was accepting only fingerprint after that, but right now it is saying I need to use the pattern for security reasons - and of course it is not accepting the one I have been using for years.
01-11-2019 08:09 PM in
01-11-2019 08:22 PM in
This is not the expected @SabrinaIamamoto and I suggest performing a Factory Reset to try to fix this, as you are unable to Soft Reset the phone. You can find how to do this here: https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device... You will also find how to back up the data before resetting the phone. If you are unsure on how to do this, you can take your S8 to one of our Support Centres. Find your nearest one from: https://www.samsung.com/uk/support/service-centre/
01-11-2019 08:36 PM in
I wanted to perform a Factory Reset to bypass it, but I am not allowed to restart the phone - it keeps on asking for the pattern even for this.
I am not so sure I had a Samsung account set. I am using Find My Mobile only with my Google account, so I can't unlock it remotely to perform any setting.
Right now I'm locked up without being able to use my phone (can only open the camera without the pattern) and out of options to solve it 😞