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Original topic:

S9+ changed pattern by itself!

(Topic created on: 13/12/19 22:37)
Luggruff
First Poster
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Galaxy S9 Series

Today, my phone decided to change my unlock pattern by itself. By googling I found that some users solved this by restarting their phone. For me, no matter how many times I restarted, the pattern was not accepted. The unlock feature at https://findmymobile.samsung.com/ did not work, as it had apparently not been set up before.

 

I then chatted with Samsung support, that:

  • Suggested that I had entered the incorrect pattern even though I mentioned I use this daily (so, calling me a liar)
  • Suggested that I had changed a setting that only allowed one attempt when I mentioned that suddenly, I got a 30 second timer each time I entered the pattern and it wasn't accepted. Even though I mentioned several times that I always, and as late as today, always got the "3 attempts" information whenever I missed a key point of the pattern
  • Suggested that the ONLY solution was to send my phone for SERVICE, which I would have to pay for myself.

Samsung support did not suggest that:

  • I go to https://findmymobile.samsung.com/ and then choose "backup" and:
    • Restart my phone while I held down POWER BUTTON + BIXBY BUTTON + VOLUME UP to get into recovery and WIPE my DATA (I.e: Factory reset), and that..
    • ..I then would have the option when setting up my phone again to actually use the newly made backup.

Instead, I could only use a backup that was three months old as that was apparently the last backup that was made. 

 

When I later chatted with support again to ask WHY I was never presented with this SIMPLE and VALID solution to a problem caused by their product from the start, I was met with excuses like "Because factory reset can break your phone" (No, then why is it an option in the regular settings of the phone?) and "If you used the backup feature, it wouldn't have helped as your phone would be locked again" (No, I'm using my phone with the three month old backup right now!).

 

I just wanted to share this, in case someone else runs into Samsung's "Pattern change bug" like I did. I've seen hundreds of people on the internet with this issue, and after my run-in with support, it just feels like they don't want you to know the solution, so their service centers can run a similar scam as Apple does: Namely overcharge you for service. 

36 REPLIES 36
TessM
Moderator
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Galaxy S9 Series

That make sense @SabrinaIamamoto I'm confident that our colleagues will be able to help.

Solution
SabrinaIamamoto
Apprentice
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Galaxy S9 Series

Just a heads up, chat support instructed me how to reboot without using the password (just need to keep volume down pressed while pressing power button). After that the phone started to accept the pattern once again.

View solution in context

nithinr84
First Poster
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Galaxy S9 Series

Update: I just tried my pattern after 2-3 restarts. It worked.

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ChrisM
Moderator
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Galaxy S9 Series

Great news, @SabrinaIamamoto and @nithinr84! Thanks for letting us know!

Gino_Carbonara
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Galaxy S9 Series

Perfect! That worked for my Galaxy S8+. The pattern changed miraculously a couple of days ago. I went into safe mode (down-volume key pressed whilst shortly pressing power button) and I could enter my phone again, all seems to be normal now. :smiling-face:

AsadM
Moderator
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Galaxy S9 Series
That's great to hear, @Gino_Carbonara. Thanks for sharing this!
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FMNunez
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Galaxy S9 Series

It worked perfectly for me too. It changed the pattern by itself two days ago, and I took the solution and worked perfectly.

Kelvinz
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Galaxy S9 Series

Same.contact customer service tell me to go service center to pay for repair but i simply just restart my phone and the pin work again lol

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nikki9
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Galaxy S9 Series
did you lose any of your data, while performing this
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kris16
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Galaxy S9 Series

Thank you, this worked for me too. Experienced this bug earlier today, and a phone reset with holding the vol down button + power button on my S8 worked. pin pattern was accepted. so far no data loss

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