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Original topic:

S9+ call volume low

(Topic created on: 30/12/20 08:54)
Beershark
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Galaxy S9 Series

Received the S9 today still setting things up but noticed the in call volume very low. 

I have the call volume up of course......

 

Anyone else have this issue? 

95 REPLIES 95
Breezin
First Poster
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Galaxy S9 Series

Found many, many others on-line reporting the same issue.  My 2-year old S9 just started doing this about a month or two ago.  Not on all calls but on the majority of them - can't get volume high enough and the caller is very faint.  Have not noticed the issue with speakerphone or my blue tooth headset.  Only when I'm talking on the phone itself.

 

 A lot of people reporting cleaning the speaker, so that's my next step.  But it seems suspicious that it started very suddenly.

Jessejesse
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Galaxy S9 Series

I had the same problem on a new s9 plus after two months and after doing a few factory resets for Verizon they finally just replaced the phone. I was unable to fix it with any of methods suggested and never did find out what may cause it.

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Fran13
Apprentice
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Galaxy S9 Series
No it's not you and Samsung is not taking any responsibility for the matter.

Like I stated in my initial posting my situation had nothing to do with a screen protector, I had 3 phones with this same problem. The person on the other end can hear you just fine the speaker and headphones work but you cannot hear the other party. This is a factory defect and I suggest that you get a replacement that's what I had to do. Keeping my fingers crossed that this last phone does not have the same problem.
Regina7
Apprentice
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Galaxy S9 Series
Same here! 😔😔😔
S9Phone
Apprentice
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Galaxy S9 Series

I didn't think anyone else could be as dumb as I am, lol

S9lowcallvolum
First Poster
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Galaxy S9 Series
Yes it was a screen protector covering the hole . Just changed the screen protector work's fantastic now !!
Ewan59
New Member
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Galaxy S9 Series

Mine went after update to android 9 pie there is no extra volume on it either now that's what the problem is needs a fix 

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Carolebryant
Explorer
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Galaxy S9 Series
Clean the top speaker with a soft toothbrush mines been working perfectly since
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Isisagood
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Galaxy S9 Series
Same thing, had it fir 4 months, yesterday in call very low, stayed on phone with tmobile 2.5 hrs, the on the phone with Samsung 2 hrs. End up doing factory reset, the problem is still present. Samsung said I can send phone in but it will take about 10 to 14 business days to get another phone. This is *****.
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Gabbysmom87
Just Browsing
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Galaxy S9 Series

I've had this phone for a while & this just started happening. It's very irritating to always put it on speaker. I ll try what was suggested here , thanks.

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Woha
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Galaxy S9 Series

This thread has existed long enough... Samsung has no one reading it?? I got my phone March 28 2019... 10 days ago.  Spent hella time googling, youtubing, resetting, patching over and over....... Still call volume too low and muffled (using plug in earbuds either with ATT or 3rd party chat app over wifi).  Cannot using 3rd party chat app and play streaming music at the same time; makes youtube sounds like in the *mono* mode.  Been using Samsung 10+ years.  This is the deal breaker.  Very very very disappointed with this highest priced phone in my life.  Glad didn't buy when it first come out... That's the only thing I am glad...... No Samsung technician reading this???  What's the point of having this discussion board here ????

Mcphill
First Poster
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Galaxy S9 Series
If they read and acnowledged this then they would have to do something about the design of the s9. Its earpiece is way too small and picks up particles too easy hence the blockages and eventual mute . There would need to be a recall and this is what they want to avoid ..... hence the silence. I for 1 will not be buying any Samsung phones again because of the deadening silence from Samsung on this issue .
Wellard
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Galaxy S9 Series

I Totally agree, once they got your money they are NOT interested in doing anything about it,  Shame on you SAMSUNG.

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Wellard
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Galaxy S9 Series

 Well I have to say I Totally agree with that. The volume from this EXPENSIVE Phone is a Joke, & Samsung do nothing about it due to the fact they've had your Money & That's ALL they want. SHAME ON YOU 

                    SAMSUNG

HE12
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Galaxy S9 Series

I have the exact same problem , mine started just about three days ago 

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Ernesto57
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Galaxy S9 Series

Shame on them.. 

It is clear that is a software matter.

It's a disgrace such a good phone with a very bad service.

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Aalok
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Galaxy S9 Series

did you resolve the problem ?

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melisdt2
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Galaxy S9 Series

Were you able to resolve the issue? I'm having the same problem.

melisdt2@gmail.com

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Helim
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Galaxy S9 Series

When I make a call the reciever at the other end the volume is really low I really have to speak loud and also just bought the phone brand new it's only been couple of days 

Fran13
Apprentice
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Galaxy S9 Series
Yep, this is the 2nd phone I received due to this problem. I called Samsung twice and they don't seem to care.
Justimajanet
Just Browsing
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Galaxy S9 Series
It's a shame, too! I've had mine almost a year, other than quirks here/there (user ignorance 🙄) i was a Samsung fan begin with S5! I've done Samsung troubleshoot, Verizon, YouTube & Google & Best Buy... To no avail! WDID?!?!
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