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Original topic:

S9+ call volume low

(Topic created on: 29-10-2019 06:01 PM)
Sue78
First Poster
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Galaxy S9 Series

Hi suddenly my call volume is very low and can hardly hear the other person. Works fine on bluetooth.

63 REPLIES 63
Againhappentome
First Poster
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Galaxy S9 Series

Same issue it happen with my s8 plus now it happen to my s9 plus very disappointed call tmobile send me a new one but why Samsung take my money again right

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Solution
Wndytoy
First Poster
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Galaxy S9 Series

I had the same problem with the incall volume being low and not being able to hear the other party read everyone's advice on here to clean with a toothbrush and it worked!!!!!

 

SG9+

Gazdep
Apprentice
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Galaxy S9 Series

Oh my God. 

I phoned EE, had to factory reset, try SIM in a different phone and was about to send the phone back for repair.......then I tried this and in ten seconds its booming!!!!

THANK YOU!

GE10
First Poster
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Galaxy S9 Series

@Sue78 wrote:

Hi suddenly my call volume is very low and can hardly hear the other person. Works fine on bluetooth.


Dirty earpiece.  Take small toothbrush and gently tap earpiece until dirt falls out.

Gazdep
Apprentice
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Galaxy S9 Series

yes, just brush the fine mesh on the phone, where you listen, with a dry soft toothbrush....only ten seconds and it's like a miracle happened. 

Natalie67
First Poster
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Galaxy S9 Series

I had this low incall volume problem with my current S9 and previous Samsung phone.  Last time I just plodded on making calls and receiving them on loud speaker.  This time I tried to rectify the problem.  Firstly I tried a "soft reset" to no avail.  Then I got EE to send me a new SIM card and then volume got a little better but not perfect.  So I got a tiny brush and cleaned the speaker at the top and then the speaker at the bottom and VOILA....bloody perfect!! My SIM was 3.5 years old so maybe it had just run its course but I think speakers definitely clogged too.

Monwa
First Poster
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Galaxy S9 Series

It worked. I didn't have a brush too close. I used a tooth pick to poke the speaker wholes open and wow... it worked.

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Paul_87
First Poster
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Galaxy S9 Series

Where do we brush

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Monwa
First Poster
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Galaxy S9 Series

On the speaker holes where you place your ear duing the call.

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Gazdep
Apprentice
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Galaxy S9 Series

Where you would place your ear at the top of the phone, there's a tiny mesh earpiece measuring 1cm wide by about  1.5mm tall. .The oil from your skin and wax from your ear clog this up.