20-12-2021 04:07 PM in
I have this lock symbol on my screen. My problem is that i broke my screen, and cant see or touch anything. i have a screen adapter so that i can use my tv as a second screen with a usb mouse. but im stuck on this screen and cant do anything. this is a last desperate cry to try and gain access to my phone, in order to recover notes saved on the device. remote backup is not working with the notes app
Solved! Go to Solution.
14-04-2022 07:30 PM in
As i stated, i have a screen adapter. And the screenshot i posted is a lock screen, because it didnt have permission from the phone to, firstly use samsung dex, and secondly unlock the phone. I connected a usb keyboard to the screen adapter, and blindly pressed Tab to highlight the accept button to use samsung dex, and then enter to accept. then i entered my pin and pressed enter again. (i practiced first using another working phone where i could see what i was doing) After this i could use my tv as a second screen. connected the usb mouse and made the backups i needed
20-12-2021 04:23 PM - last edited 20-12-2021 05:17 PM
20-12-2021 05:12 PM in
tried remote unlock from there. it´s not working.
20-12-2021 05:20 PM in
20-12-2021 05:29 PM in
Yeah i already browsed around the site, but can find anything to help me with my problem. i know its a unique situation, since i havent found anyone with the same problem.
20-12-2021 10:31 PM in
I maneged to make my own workaround and solve the issue
20-12-2021 10:54 PM in
20-12-2021 10:58 PM in
Are you asking what my workaround was? or are you suggesting new solutions?
20-12-2021 11:04 PM in
14-04-2022 05:40 PM in
I am having this same problem, do you mind telling me your workaround? Thank you.