Please help!

[Drislord]

I have this lock symbol on my screen. My problem is that i broke my screen, and cant see or touch anything. i have a screen adapter so that i can use my tv as a second screen with a usb mouse. but im stuck on this screen and cant do anything. this is a last desperate cry to try and gain access to my phone, in order to recover notes saved on the device. remote backup is not working with the notes app

[xSteveuk]

Hi
You could try below

Go to Samsung
Find My Mobile
from a computer, tablet or another phone

Select UNLOCK

Set a new password or pin

Samsung Find My Mobile also disables biometric scanners, so once you set your new password you can use it to unlock your Galaxy phone.

For some more detail

https://www.samsung.com/uk/support/mobile-devices/i-cant-unlock-my-device/

[Drislord]

tried remote unlock from there. it´s not working.

[xSteveuk]

I updated the link
Give it another try 😉

[Drislord]

Yeah i already browsed around the site, but can find anything to help me with my problem. i know its a unique situation, since i havent found anyone with the same problem.

[Drislord]

I maneged to make my own workaround and solve the issue

[MGAlumRock]

Use it remotely to your PC?? Access it that way ???

[Drislord]

Are you asking what my workaround was? or are you suggesting new solutions?

[MGAlumRock]

Sorry did not see other reply. Remotely by computer was my suggestion also. Goodlook.

[EmilyHolmquist]

I am having this same problem, do you mind telling me your workaround? Thank you.