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Original topic:

Phone update, had caused error S9

(Topic created on: 13-11-2020 05:12 PM)
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Mariew123
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Hi

 

Does any one know how to fix this problem please, 

My phone did an update and now every time i go into my contacts list to call someone I get an error message and have to close the app !

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11 REPLIES 11
Voci
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I guess factory reset will do the work, but be sure you have all saved before.

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ChrisM
SuperStar
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Hi @Mariew123 

 

Could you tell us which model of phone you have please?

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Mariew123
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Samsung Galaxy s9
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Mariew123
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.

Screenshot_20201113-123909_Phone.jpg

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Mariew123
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why does it say my post has been deleted?
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Mariew123
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is anyone able to help ??
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Mariew123
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why is no action required, ? my phonebook is still not working, i cant uninstall my phone book and the error is still occurring ? can you actually write some words please that may give me a clue how to fix this problem !
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TessM
Mastermind
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I will be happy to help @Mariew123 . have you tried to clear the app cache and data? You can do this from the phone Settings> Apps> Search for this app there> Storage> Clear cache and then clear data.

 

Please run the phone in Safe Mode to see if a third party app may be causing the issue. You can do this by following these steps: Turn off your phone > Power on your device normally > As soon as you see the Samsung logo, hold the volume down key > Keep hold of the volume down key until you’re onto the home screen > Safe mode will be indicated in the bottom left corner in a small black bar. If this is working while the phone is running on Safe Mode, I would recommend deleting your third party apps one by one and monitoring your phone to find which one is causing the issue.

 

 

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Mariew123
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thank you for your support
i have cleared cache,
put phone in safe mode and error still accours
??
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