Does any one know how to fix this problem please,
My phone did an update and now every time i go into my contacts list to call someone I get an error message and have to close the app !
13-11-2020 04:42 PM in
13-11-2020 05:12 PM in
I will be happy to help @Mariew123 . have you tried to clear the app cache and data? You can do this from the phone Settings> Apps> Search for this app there> Storage> Clear cache and then clear data.
Please run the phone in Safe Mode to see if a third party app may be causing the issue. You can do this by following these steps: Turn off your phone > Power on your device normally > As soon as you see the Samsung logo, hold the volume down key > Keep hold of the volume down key until you’re onto the home screen > Safe mode will be indicated in the bottom left corner in a small black bar. If this is working while the phone is running on Safe Mode, I would recommend deleting your third party apps one by one and monitoring your phone to find which one is causing the issue.