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Original topic:

Phone heating up and switching off

(Topic created on: 22-06-2022 06:57 PM)
2old4this
Explorer
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Galaxy S9 Series
Recently the phone is heating up plus the screen goes dark  and sometimes  the phone goes dead  and only switches on.by holding the power button and volume down button  software is up to date
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8 REPLIES 8
antikythera
Black Belt 
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Galaxy S9 Series
run the diagnostics in members app but quite honestly it may be time for a new phone (try a factory reset too but take a backup of your important personal files to PC, USB OTG or cloud first)
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2old4this
Explorer
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Galaxy S9 Series
Sorry can you send link.to diagnostics
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UpInSmoke79
Voyager
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Galaxy S9 Series
I'm not sure if you are using the members app or the website.

Open the (samsung) members app up and at the bottom it will say "support", the diagnosis section can be found there.

You can also make a error report there with a system log attached and tech support will be able to look over it to see if there is any internal issues.

Best of luck
2old4this
Explorer
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Galaxy S9 Series
Thanks found it looks like its the battery issue are non oem batteries any good
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antikythera
Black Belt 
Options
Galaxy S9 Series
no, they are a safety risk. only use genuine battery parts
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2old4this
Explorer
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Galaxy S9 Series
Anyone know a price for genuine battery and where from Samsung website quoting £99 to fix
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antikythera
Black Belt 
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Galaxy S9 Series
A quick search on Google turned a couple of businesses offering installation of genuine samsung batteries for £60 or less. However, I'll leave it up to you to search and decide who to use because links here aren't really allowed. Samsung obviously would recommend having them do it but £99 is taking the pee
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2old4this
Explorer
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Galaxy S9 Series
Just got the battery changed ran diagnosis still battery showing weak the old battery has the imei number SN number sticker
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