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Original topic:

Phone fault

(Topic created on: 19/12/20 21:49)
Gazzairee
New Member
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Galaxy S9 Series
Hi. 
My galaxy s9,I've had for 3 years.
When I turn my phone on it come on OK.
After the phone closes,I can't get the phone to respond, all I get is a blank screen. The only way I can get it to respond, I put it on charge and when it shows the battery percentage I puck it up and it comes back to life. Does anyone know what is happening to my phone?
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5 REPLIES 5
Pugs1957
Superuser I
Superuser I
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Galaxy S9 Series
Do your battery percentages change rapidly? Sounds like you need a new battery.
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AM4N
Apprentice
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Galaxy S9 Series
seems like a battery replacement is needed
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BandOfBrothers
Superuser I
Superuser I
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Galaxy S9 Series

I assume it's not had an accidental bump or water damage.

 

You could try a factory reset after backing up and removing any relevant sd card @Gazzairee 

 

A Samsung Experience Store or Samsung Service Centre can take a look but there maybe a charge as the manufacturers warranty is for 2 years.

 

I agree with the others that the phone's battery may need attention.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Gazzairee
New Member
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Galaxy S9 Series
Thanks guys for your comments.
I think it will probably need a look at,or seen as its older buy a new one 😁
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Gazzairee
New Member
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Galaxy S9 Series
Hello Pugs1957.
No my battery percentage stays constant .
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