Phone fault

[Gazzairee]

Hi. 

My galaxy s9,I've had for 3 years.

When I turn my phone on it come on OK.

After the phone closes,I can't get the phone to respond, all I get is a blank screen. The only way I can get it to respond, I put it on charge and when it shows the battery percentage I puck it up and it comes back to life. Does anyone know what is happening to my phone?

[Pugs1957]

Do your battery percentages change rapidly? Sounds like you need a new battery.

[AM4N]

seems like a battery replacement is needed

[BandOfBrothers]

I assume it's not had an accidental bump or water damage.

You could try a factory reset after backing up and removing any relevant sd card @Gazzairee 

A Samsung Experience Store or Samsung Service Centre can take a look but there maybe a charge as the manufacturers warranty is for 2 years.

I agree with the others that the phone's battery may need attention.

[Gazzairee]

Thanks guys for your comments.
I think it will probably need a look at,or seen as its older buy a new one 😁

[Gazzairee]

Hello Pugs1957.
No my battery percentage stays constant .