So my problem is I know android pie been around for a few months, my phone was imported to my country from the u.s with the carrier at&t and well now i have my own carrier from my country and i know pie is out here because in my country i see it and well samsung tweeted out that it came a few months ago.
My question is it possible to manually install the update? Like download the firmware and install it myself instead of checking the software update since its a no go.
If the phone was manufactured in USA and you are currently living in Brasil, then going back to the country of the manufacturer and updating it, should push through the latest update.
In the same way as with USA, an unlocked phone manufactured in Brasil may not receive further updates in the USA, due to the different manufacturer pieces the phone is made of and different software versions released.
It's really frustrating and doesn't make any sense to me, and I see no valid reason for that. I have trusted your company to buy a smartphone from, so I should receive the full service no matter where I'm located, in either of the 2 locations (Updates should follow at least the play store country region), We are in 2021, do you think that people stay fixed to their locations for the life span of any phones?! .. People travel for work. study or pleasure.
Since the main differences in these devices are; 1- Network bands support and antennas. 2- Processors (but it's a compatibility and drivers issues). I fully understand that devices are only equipped with networks antennas that are supported in their selling region and there is nothing to do to change that, but what's the harm of updating them with the new drivers?!
and if that was the reason for not getting updated, why won't you update the android system and to the new UI?!
I think you guys are confused between stolen devices and people relocated with their phones somewhere else!
I'm a Samsung loyal customer and I seriously hate to see that nonsense going for years without being fixed!